Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Romo

Maywood,CA

Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Overview

17
17
years of professional experience

Work History

Customer Service Representative

Uhual of Hollywood
Hollywood , California
11.2007 - Current
  • Input customers information to Uhaul's programs.
  • Make rental vehicle customer ready.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Maintained a high level of professionalism when dealing with difficult customers.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Sales , Cashier
  • Housekeeping

Education

Associate of Arts - Child Development

East Los Angeles College
Monterey Park, CA
06-2017

High School Diploma -

Bell High School
Bell California
06-2007

Skills

  • Complaint resolution
  • Account updating
  • Scheduling
  • Team development
  • Empathy and patience
  • Multitasking and organization
  • Money handling
  • Data entry
  • Problem-solving

Timeline

Customer Service Representative

Uhual of Hollywood
11.2007 - Current

Associate of Arts - Child Development

East Los Angeles College

High School Diploma -

Bell High School
Sandra Romo