Sandra Rothwell
Springfield,MI
Summary
Experienced insurance customer service professional with strengths in policy administration, claims processing, and billing reconciliation. Skilled in agency management systems, insurance quoting, and maintaining accurate client records while delivering dependable customer relationship management.
Overview
38
38
years of professional experience
Work History
Customer Service
Allen Harmon Insurance
Springfield, MI
09.2012 - 04.2022
- Assisted policyholders with inquiries regarding coverage, billing, and claims to ensure clarity and satisfaction.
- Processed policy changes, renewals, and cancellations using agency management systems to enhance client service.
- Verified client details and maintained accurate account records to ensure compliance and reliability.
- Prepared quotes for multiple insurance policy types.
Customer Service Representative
HUB International Insurance Services
Battle Creek, Michigan
02.1984 - 09.2011
- Handled inbound calls, emails, and client correspondence with professionalism and care.
- Developed positive relationships with customers through friendly interactions.
- Assisted insured clients with policy questions and coverage details at HUB International Insurance Services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
High School Diploma -
Harper Creek Community Schools
Battle Creek06-1972
Skills
- Customer relationship management
- Claims processing
- Insurance quoting
- Policy administration
- Agency management systems
- Policy underwriting
- Technical support
- Billing reconciliation
Affiliations
- Volunteer with Trinity Community Center
Timeline
Customer Service
Allen Harmon Insurance
09.2012 - 04.2022
Customer Service Representative
HUB International Insurance Services
02.1984 - 09.2011
High School Diploma -
Harper Creek Community Schools