Sandra Sanderson
Concord,NH
Summary
Dependable Medical Receptionist equipped for fast-paced work and changing daily needs. Serves customers effectively with attention to detail and hardworking approach. Seeks out opportunities to go beyond basics, improve processes, and increase patients satisfaction.
Overview
10
10
years of professional experience
Work History
Medical Receptionist
Derry Medical Center
Concord, NH
10/10/22 - Current
- Greeted and checked in patients, updating patient information in computer system.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Scheduled and confirmed patient appointments and consultations.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Medical Receptionist
Wright & Associates
Concord, NH
01.2022 - 09.2022
- Greeted and checked in patients, updating patient information in computer system.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Maintained supply inventory for office area, ordering items as needed and stocking shelves.
Patient Service Representative
Northeast Dermatology Associates
Concord, NH
04.2020 - 01.2022
- Verified patients' insurance and payment methods during admissions or check-in processes.
- Provided customer service by answering patient questions and addressing concerns.
- Received patient inquiries or complaints and directed to appropriate medical staff members.
- Explained policies, procedures and services to patients.
- Performed administrative duties such as filing, faxing, photocopying.
Certified Medical Assistant
Alice Peck Day Memorial Hospital
Lebanon, NH
07.2015 - 06.2019
- Conducted patient interviews to gather health history, vital signs and information about current medical issues.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Conducted diagnostic tests such as EKGs or hearing screenings in accordance with established protocols.
- Administered injections, immunizations, medications, wound dressings and other treatments according to physician instructions.
Certified Medical Assistant
Dartmouth-Hitchcock Medical Center
Lebanon, NH
03.2014 - 07.2015
- Prepared specimens for laboratory testing and performed routine laboratory tests.
- Measured vital signs and took medical histories to prepare patients for examination.
- Changed dressings on wounds to prevent infection and check for healing.
- Maintained cleanliness in examination rooms by stocking supplies and disposing of used materials properly.
- Assisted in minor surgical procedures such as suturing lacerations or removing stitches under the direction of a physician.
- Administered injections under the direction of a physician or nurse practitioner.
Education
Associate of Science - Certified Medical Assistant
Mount Washington College
Manchester, NH12-2013
Skills
- Payment Collection
- Medical Terminology
- Insurance Verification
- HIPAA Compliance
- Records Management
- Telephone Etiquette
- Patient Relations
- Electronic Medical Records
Timeline
Medical Receptionist
Wright & Associates
01.2022 - 09.2022
Patient Service Representative
Northeast Dermatology Associates
04.2020 - 01.2022
Certified Medical Assistant
Alice Peck Day Memorial Hospital
07.2015 - 06.2019
Certified Medical Assistant
Dartmouth-Hitchcock Medical Center
03.2014 - 07.2015
Medical Receptionist
Derry Medical Center
10/10/22 - Current
Associate of Science - Certified Medical Assistant
Mount Washington College
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