Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sandra Sandoval

San Antonio,TX

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Walgreens
San Antonio, TX
08.2024 - 12.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Customer Service Representative

Conduent Call Center
San Antonio, TX
12.2021 - 04.2024
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Managed a high volume of calls efficiently by organizing workload effectively and multitasking when necessary.
  • Built strong relationships with clients through genuine empathy, active listening, and clear communication skills.

Merchandise Associate

TJ Maxxx
Brownsville, TX
08.2019 - 11.2020
  • Transported merchandise to sales floor and restocked shelves, racks and bins.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized sales floor.
  • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
  • Answered customer questions regarding store merchandise, department information, and pricing.
  • Greeted, serviced, and thanked all customers.

Education

High School Diploma -

SA Leadership Academy
San Antonio, TX

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Problem resolution
  • Relationship building
  • Computer proficiency

Timeline

Customer Service Representative

Walgreens
08.2024 - 12.2024

Customer Service Representative

Conduent Call Center
12.2021 - 04.2024

Merchandise Associate

TJ Maxxx
08.2019 - 11.2020

High School Diploma -

SA Leadership Academy
Sandra Sandoval