Sandra Scheer-Martinez
Summary
Adaptable and motivated student currently pursing a Master's degree in Healthcare Informatics, with a solid foundation in administrative and informatic roles within medical offices. Demonstrates proficiency in managing office operations, ensuring smooth patient flow, and providing exceptional customer service. Possesses a strong understanding of healthcare systems and emerging technologies, seeking to leverage academic knowledge and practical experience to drive innovation and efficiency in healthcare informatics.
Overview
8
8
years of professional experience
Work History
Informatics Specialist
David A. Herf M.D., General Surgery
04.2022 - Current
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Use advanced health informatics knowledge and judgment to promote colleague involvement in planning, decision-making and evaluating outcomes.
- I assist internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary, including technical, clerical and administrative duties.
- Maintained current and accurate medical records for patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Optometric Technician
Eyeglass World
01.2021 - 10.2021
- My duties as an Optometric Technician included several jobs that ranged from checking patients in, performing all the pre-testing for a routine eye exam, scheduling patients, and assisting the optometrist throughout the services provided to patients.
- I conducted all pretesting including autorefraction, measuring eye pressure using a tonometer, and testing the scope of vision with a visual field machine.
- I also captured the retinal images that allow the Optometrist to analyze the inside of a patient's eye.
- Provided exceptional customer service, addressing patient inquiries professionally and courteously both in-person and over the phone.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
Assistant Manager
The Flower Basket Florist
12.2015 - 06.2018
- Responsible for answering the phones and placing over-the-phone orders.
- Transported and set up floral arrangements for large-scale functions, such as weddings and funerals.
- Managed daily opening and closing of florist shop to prepare for incoming customers and balance payments.
- Handled in-person orders and online orders for customers who requested flowers for delivery and pick-up.
- Was responsible for managing client house accounts, ensuring that the documents were sent on time and reflected the correct owed balances for each client.
FLOOR ASSOCIATE
GOODWILL EASTERSEALS
09.2018 - 01.2019
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Informed customers of current store promotions to encourage additional sales purchases.
- Displayed merchandise by arranging in appealing ways to boost sales.
Education
Master of Science - Healthcare Informatics
University of Central Florida
Orlando, FL04.2025
Bachelor of Science - Professional Health Sciences
University of South Alabama
Mobile, AL12.2021
HIGH SCHOOL DIPLOMA -
CRESTVIEW HIGHSCHOOL
Crestview, FL01.2018
Skills
- Experience with charting and retrieving patient data in EHR systems, such as eClinical
- Interpersonal Communication skills to provide trust in professional relationships
- Comfortable and skilled with computers
- Customer service was a large part of my previous employments, constantly speaking with customers to help direct them and assisting with any questions they had
- Clinical process knowledge
- Business intelligence skills
- I enjoy learning new things and can understand concepts that are unfamiliar, quickly
- I am certified in Word, PowerPoint, and Excel
- Multitasking and organizational abilities used to help manage an office setting
- I speak English and Spanish
Timeline
Informatics Specialist
David A. Herf M.D., General Surgery
04.2022 - Current
Optometric Technician
Eyeglass World
01.2021 - 10.2021
FLOOR ASSOCIATE
GOODWILL EASTERSEALS
09.2018 - 01.2019
Assistant Manager
The Flower Basket Florist
12.2015 - 06.2018
Master of Science - Healthcare Informatics
University of Central Florida
Bachelor of Science - Professional Health Sciences
University of South Alabama
HIGH SCHOOL DIPLOMA -
CRESTVIEW HIGHSCHOOL
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