Sandra Smith
Atlanta,GA
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
3
3
years of professional experience
Work History
Patient Account Coordinator
Peachtree Occupational Medicine
09.2023 - 06.2024
- Maintained strict confidentiality when handling sensitive patient information, adhering to HIPAA guidelines at all times.
- Collaborated with the medical team to optimize patient care coordination, resulting in improved patient experiences.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Office Manager
Life's Tree Doctor
02.2023 - 08.2023
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Reconciled end-of-week reports to determine accurate billing and payment processing.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
Customer Service Cashier
Publix
11.2021 - 01.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Education
Graduate Certificate - Medical Assistant
UEI College
Stone Mountain, GA11-2023
Skills
- Verbal and written communication
- Problem-solving abilities
- Collections experience
- Microsoft Word
- Data entry proficiency
Languages
English
Native or Bilingual
Spanish
Limited Working
Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Healthcare benefitsPaid time offTimeline
Patient Account Coordinator
Peachtree Occupational Medicine
09.2023 - 06.2024
Office Manager
Life's Tree Doctor
02.2023 - 08.2023
Customer Service Cashier
Publix
11.2021 - 01.2023
Graduate Certificate - Medical Assistant
UEI College
Similar Profiles
Jazzmine HardawayJazzmine Hardaway
Patient Account Coordinator at Peachtree Occupational MedicinePatient Account Coordinator at Peachtree Occupational Medicine
JULIE GREGAJULIE GREGA
Controller at Agile Occupational MedicineController at Agile Occupational Medicine
Aaron ModiAaron Modi
Clinical Director of Physical Therapy at Medicine For Business and Industry Occupational Health ClinicClinical Director of Physical Therapy at Medicine For Business and Industry Occupational Health Clinic