Sandra Smith
East Wenatchee
Summary
Professional sales expert prepared for challenges of dynamic sales environment. Brings valuable experience in client acquisition and retention, consistently achieving impactful sales outcomes. Known for fostering collaborative team efforts and demonstrating adaptability to evolving market demands, while excelling in persuasive communication and strategic planning.
Overview
17
17
years of professional experience
Work History
Outside Sales Representative
Builders FirstSource
Wenatchee, WA
01.2024 - 04.2026
- Developed and maintained relationships with contractors and builders to drive sales growth.
- Conducted product presentations and demonstrations to educate clients on building materials.
- Collaborated with internal teams to ensure timely delivery of products to clients.
- Analyzed market trends to identify new business opportunities and enhance sales strategies.
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Conducted regular follow-ups with existing customers to maintain satisfaction levels and identify upsell opportunities.
Inside Sales Representative
Builders FirstSource
Wenatchee, WA
07.2019 - 01.2024
- Utilized comprehensive knowledge of company products and procedures to assist retail customers with inquiries on product selection, pricing, availability, and refunds/exchanges through various communication channels.
- Cultivated relationships with clients to enhance product awareness and drive sales of company offerings.
- Assessed project requirements and delivered comprehensive material estimates and quotes for windows, doors, decks, railings, and various lumber products.
- Facilitated efficient online system operations, including delivery arrangements, pickup scheduling, and purchase order processing.
- Led 2020 safety team initiatives, ensuring compliance with safety protocols.
- Achieved improved product availability through proactive inspections of out-of-stock product homes. Optimized merchandise presentation by effectively pulling stock forward and ensuring shelves were filled with new freight.
- Enhanced teamwork by promoting open communication and collaboration among colleagues.
- Promoted a culture of positivity and professionalism through daily demonstrations of a strong work ethic and positive attitude.
Photographer
Parsons Photography
Wenatchee, WA
08.2018 - 07.2019
- Delivered distinctive quality and exceptional customer service to enhance client satisfaction.
- Promoted a welcoming environment by consistently demonstrating friendliness and courtesy to all colleagues.
- Collected customer expressions daily to enhance service quality.
- Oversaw team activities and provided guidance to ensure alignment with organizational goals and standards.
Customer Order Specialist
The Home Depot
Wenatchee, WA
10.2017 - 08.2018
- Coordinated all aspects of special order and installation product fulfillment, guaranteeing accuracy and timeliness to enhance customer experience.
- Coordinated outreach to customers, ensuring they received timely updates on installation requirements and order details.
- Engaged with various vendors and service providers to ensure timely shipment and installation dates while overseeing inventory replenishment.
Department Manager
Lowe's
Moses Lake, WA
09.2013 - 02.2017
- Engaged with customers to provide outstanding service by welcoming them, understanding their concerns, and addressing specific requirements.
- Oversaw stock management and inventory control within designated department.
- Achieved seamless order processing through effective management of order entries and customer follow-ups on product estimates and installations. Enhanced customer satisfaction by maintaining clear communication on order status and installation timelines.
- Facilitated associate training by evaluating job requirements and expectations.
- Monitored inventory levels through systematic cycle counts and compiled comprehensive reporting documentation.
- Utilized store equipment as required to support customer needs and optimize departmental functions.
- Managed incoming calls and ensured proper direction to relevant departments.
- Assessed and reported on the status of numerous orders to maintain operational efficiency.
- Produced comprehensive weekly reports and contributed to key discussions during management meetings. Enhanced communication within the team by presenting findings from weekly reports in manager meetings.
- Monitored daily activities of associates, ensuring optimal customer involvement and task execution.
- Optimized department layout to enhance customer shopping experience.
- Led team of associates to achieve operational efficiency and customer satisfaction in store environment.
Person In Charge (PIC)
Lep Re Kon Harvest Foods
Moses Lake, WA
01.2009 - 10.2010
- Fostered strong customer relationships by actively engaging with concerns and delivering relevant feedback.
- Established clear expectations for team members to drive achievement of brand and performance targets.
- Nurtured professional relationships with team members and executives to facilitate a cohesive work environment.
- Managed comprehensive sales transaction processing, ensuring precision and promptness in all operations.
Education
GED -
Big Bend Community College
Moses Lake, WA06-2009
Skills
- Management
- Customer Service
- Sales
- Relationship building
- Motivated team player
- Problem-solving
- Customer Service-oriented
- Phone and email etiquette
- Computer skills
- Client relationship development
- Multitasking
- Active listening
Timeline
Outside Sales Representative
Builders FirstSource
01.2024 - 04.2026
Inside Sales Representative
Builders FirstSource
07.2019 - 01.2024
Photographer
Parsons Photography
08.2018 - 07.2019
Customer Order Specialist
The Home Depot
10.2017 - 08.2018
Department Manager
Lowe's
09.2013 - 02.2017
Person In Charge (PIC)
Lep Re Kon Harvest Foods
01.2009 - 10.2010
GED -
Big Bend Community College
Additional Information
Authorized to work in the US for any employer