Summary
Overview
Work History
Education
Skills
Timeline
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Sandra Stankovits

Fort Mill,SC

Summary

Knowledgeable and dedicated customer service professional with extensive experience in Sales industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

13
13
years of professional experience

Work History

Customer Service Associate

Target
Charlotte, NC
03.2020 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Teacher's Assistant

Fort Mill School District
Fort Mill, SC
08.2011 - Current


  • Gave one-on-one attention to students, while maintaining overall focus on entire group.
  • Built trust and rapport with students through positive reinforcement and strong communication skills.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Offered student support through special accommodations, extra assistance and assessments.
  • Conducted small group and individual classroom activities with students based on differentiated learning needs while carrying out IEP goals.

Education

Associate of Applied Science - Interior Design

Central Piedmont Community College
Charlotte, NC
05.1996

Skills

  • Courteous with Strong Service Mindset
  • Exceptional Communicator
  • Responding to Difficult Customers
  • Order and Refund Processing
  • Customer Support
  • Calm and Professional Under Pressure
  • Upbeat and Positive Personality

Timeline

Customer Service Associate

Target
03.2020 - Current

Teacher's Assistant

Fort Mill School District
08.2011 - Current

Associate of Applied Science - Interior Design

Central Piedmont Community College

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Sandra Stankovits