SANDRA STAUFFER
ARRINGTON,VA
Summary
Results-driven property management professional with over 20 years of experience ensuring tenant satisfaction and maintaining high occupancy rates. Proven success in negotiating lease agreements, managing budgets, and coordinating property operations across residential and commercial properties. Committed to enhancing tenant experiences through effective communication and problem-solving.
Overview
1
1
Certification
22
22
years of professional experience
Work History
Property Manager
Gates Hudson & Associates Inc.
Fairfax, Virginia
2025.03 - Current
- Coordinated daily operations for multiple properties, ensuring smooth functioning and tenant satisfaction.
- Supported daily operations for residential and commercial properties.
- Negotiated and processed lease agreements with tenants and vendors to ensure favorable terms.
- Promoted vacant units through marketing efforts to attract new tenants.
- Assisted with property maintenance and repair coordination to support tenant satisfaction.
- Handled tenant complaints in a timely manner.
- Monitored tenant compliance with rental agreements, lease terms, and applicable laws.
- Communicated with tenants about property policies and events.
- Prepared annual budgets to track property expenses.
- Reviewed financial statements to monitor profitability across managed properties.
- Compiled property condition reports for owners and investors.
- Scheduled meetings with property owners and investors to review occupancy rates and rental income, facilitating informed decision-making.
- Coordinated repairs and renovations with contractors.
- Supported vendor contract negotiations for property maintenance services.
- Analyzed market conditions to set rental rates for each property.
- Worked with attorneys on legal matters related to property ownership or leasing.
- Answered calls and inquiries from various parties using active listening and open-ended questions to help resolve concerns.
Regional Manager
FITCH IRICK CORPORATION (formerly GEM Management Inc)
Charlotte, NC
2014.09 - 2025.03
- Established goals, objectives, policies, procedures, and performance standards for regional personnel to enhance team alignment and accountability.
- Facilitated resolution of tenant issues in over 800 residential units, improving tenant satisfaction and retention.
- Boosted occupancy through marketing outreach and tenant relations.
- Prepared annual budgets for each complex in portfolio.
- Negotiated vendor agreements for repair and maintenance services.
- Kept occupancy at 98% across entire portfolio for 12 months or more across 17 properties.
- Traveled throughout Virginia to train support staff and site leads.
- Developed marketing plans and implemented collection strategies to optimize revenue generation and minimize delinquencies.
- Reviewed market trends to identify regional growth opportunities.
- Managed budgets and resources across multiple locations.
- Set goals, objectives, policies, procedures, and performance standards for regional staff.
- Trained staff on product knowledge, customer service, and sales strategies.
Property Manager
FITCH IRICK CORPORATION (formerly GEM Management Inc)
Charlotte, NC
2004.07 - 2014.09
- Managed daily operations of the sites, including supervision of staff and contractors.
- Collected rent and managed court eviction process to maintain occupancy rates.
- Conducted regular property inspections to ensure compliance with safety standards and building codes, promoting tenant safety.
- Addressed tenant inquiries on rates, lease terms, security deposits, and occupancy rules to enhance tenant satisfaction.
- Preparing leases and performing lease recertifications
Skills
- Property management expertise (20 years)
- Budget management
- Vendor management
- Market analysis
- Marketing expertise (15 years)
- Tenant retention strategies
- Tenant relationship management
- Tenant and eviction laws
- Landlord-tenant law knowledge
- LIHTC and Section 8 housing knowledge (20 years)
- Fair housing certification
- Property operations coordination
- Financial oversight
- Yardi proficiency (5 years)
- RightSource proficiency (5 years)
- RentCafe experience (10 years)
- CRM IQ experience (2 years)
- OneSite experience (1 year)
- Commercial property knowledge
- Supervisory skills
- Portfolio management strategies
- Effective communication
- Time management skills
- Tenant retention strategies
Certification
Federal Fair Housing Certified, S.T.A.R Rural Development 515, Mold Prevention, Remediation, Removal (OSHA 29 CFR1910), Critical Elements of Low-Income Tax Credit Section 515 Management, Site Management Issues Related to Low Income Housing, NSPIRE Accredited Compliance Expert Certified
Timeline
Property Manager
Gates Hudson & Associates Inc.
2025.03 - Current
Regional Manager
FITCH IRICK CORPORATION (formerly GEM Management Inc)
2014.09 - 2025.03
Property Manager
FITCH IRICK CORPORATION (formerly GEM Management Inc)
2004.07 - 2014.09