Sandra Parolari
LaFollette,TN
Summary
Versatile and results-driven professional with a proven track record at Quality Private Duty Care and Walmart, excelling in customer service and Microsoft Office Suite. Demonstrated leadership in managing teams and enhancing client satisfaction through effective communication and meticulous attention to detail. Achieved significant reduction in customer complaints, showcasing strong problem-solving skills and a commitment to excellence.
Professional with administrative expertise and strong focus on operational efficiency. Skilled in scheduling, document management, and customer service. Team-oriented, adaptable, and results-driven. Known for reliability, effective communication, and problem-solving abilities.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
Quality Private Duty Care
07.2022 - 12.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
In Home Caregiver
Quality Private Duty Care
08.2017 - 06.2022
- Ensured a safe and clean home environment by performing light housekeeping tasks such as laundry, vacuuming, and dusting.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Contributed to an overall positive caregiving experience by offering emotional support during challenging or difficult times.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Enhanced quality of life for clients through attentive assistance with daily activities, including bathing, dressing, and grooming.
- Improved client well-being by providing personalized and compassionate in-home care services.
- Assisted with meal planning and preparation while considering dietary restrictions and nutritional requirements for each client.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Provided effective companionship for clients who experienced loneliness or struggled with cognitive decline due to aging-related conditions like Alzheimer''s disease or dementia.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Customer Service Manager
Walmart
08.2012 - 10.2015
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Followed through with client requests to resolve problems.
Education
No Degree - Administrative Office Education
TCAT
Jacksboro, TN08-2018
High School Diploma -
Campbell County Comprehensive High School
Jacksboro, TN05-1979
Skills
- Data entry
- Verbal communication
- Microsoft office
- Schedule management
- Document preparation
- Scheduling appointments
- File organization
- Document scanning
- Telephone reception
- Customer engagement
- Leadership and supervision
- Multitasking and organization
- Scanning and copying
- Customer service
- Microsoft Office Suite
- Microsoft Word
- Filing
- Microsoft Excel
- Customer and client relations
Accomplishments
- Recognized by customers and Customer Service Manager for expedient and effective service.
- Earned "Student of the year" in 2016.
Certification
- General office Assistant Certificate [Tennessee College of Applied Technology 2017
- Office Software Specialist Certificate Tennessee College of Applied Technology
Timeline
Office Administrative Assistant
Quality Private Duty Care
07.2022 - 12.2023
In Home Caregiver
Quality Private Duty Care
08.2017 - 06.2022
Customer Service Manager
Walmart
08.2012 - 10.2015
- General office Assistant Certificate [Tennessee College of Applied Technology 2017
- Office Software Specialist Certificate Tennessee College of Applied Technology
No Degree - Administrative Office Education
TCAT
High School Diploma -
Campbell County Comprehensive High School
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