Sandra Tapia
Horizon City,Texas
Summary
Reliable employee seeking Customer Service position. Offering excellent communication and good judgment. Punctual and honest with solid background. Satisfies customers with exceptional service. Uses slow periods effectively to stay on top of daily chores while pursuing opportunities to help team improve service.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Head Cashier
Valentines Bakery
El Paso, TX
11.2020 - Current
- Assisted customers by answering questions and fulfilling requests.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Resolved escalated customer disputes with special actions such as discounts.
- Educated employees on register use, merchandising, and customer service.
- Processed both cash and card purchases and returns.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
Cashier
McDonald's
Denver, CO
08.2015 - 04.2016
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Performed cash, card and check transactions to complete customer purchases.
Education
High School Diploma -
Horizon High School
08.2010 - 06.2014
Skills
Multi-tasking skill
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Head Cashier
Valentines Bakery
11.2020 - Current
Cashier
McDonald's
08.2015 - 04.2016
High School Diploma -
Horizon High School
08.2010 - 06.2014
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