Sandra Tejada
Revere,MA
Summary
Results-driven operations professional with over 10 years of experience enhancing client relationships and coordinating business functions. Expertise in client onboarding, account management, and cross-functional collaboration ensures effective resolution of service issues. Proficient in financial operations and payment platforms, consistently delivering responsive support and adapting to new systems.
Overview
11
11
years of professional experience
Work History
HRIS/Payroll Coordinator
City of Revere
Revere, MA
10.2026 - Current
- Prepared and transmitted ACH files, confirmed submission, and followed up on processing issues to ensure timely and accurate payments.
- Communicated with vendors and internal departments to research and resolve payment discrepancies, ensuring accurate financial records.
- Accessed state and federal payment portals to prepare and submit required tax payments, coordinating with designated personnel for funding.
- Monitor payment confirmations and maintain accurate records to support timely tax remittance and financial compliance.
Assistant HRIS/Payroll Coordinator
City of Revere
Revere, MA
09.2024 - 09.2026
- Processed weekly and monthly payroll for over 500 employees; ensured accuracy and compliance with federal, state, and local regulations.
- Voided checks and issued stop payment orders to resolve payroll discrepancies, ensuring timely correction of errors.
- Generated payroll reports and necessary paperwork to support accurate employee compensation.
- Researched discrepancies between actual hours worked and HRIS documentation to uphold payroll accuracy.
- Updated software records with corrected data and additional adjustments.
- Generated various reports from the HRIS system relating to vacation accruals, sick leave balances.
Principal Clerk
City of Revere
Revere, Massachusetts
03.2021 - 09.2024
- Managed customer communication as primary contact, resolving inquiries and account issues to enhance customer satisfaction.
- Maintained customer records, verified supporting documents, and kept system entries accurate and current.
- Handled cash, check, and credit card transactions in line with established financial procedures.
- Prepared deposits and maintained accurate transaction documentation.
- Coordinated daily administrative responsibilities, correspondence, and incoming and outgoing mail.
- Worked with internal departments to address customer questions and ensure timely resolution of service requests.
Community Associate
Regus Management Group
Boston, Massachusetts
02.2020 - 03.2021
- Facilitated onboarding for new members, explaining available services and helping establish a positive client experience.
- Managed tenant accounts and supported day-to-day client service operations in a professional office environment.
- Built and maintained positive client relationships by responding promptly to inquiries and service requests.
- Coordinated with internal teams and service providers to address maintenance concerns and resolve operational issues.
- Scheduled appointments, maintained client documentation, and supported daily office operations.
- Stepped into Community Manager role by overseeing daily operations and staff in manager’s absence. responsibilities in the manager’s absence, helping maintain continuity of operations and client service.
Assembly Production Operator
Johnson & Johnson /Abiomed
Danvers, Massachusetts
04.2018 - 02.2020
- Assembled medical device components in a regulated manufacturing environment while following detailed work instructions and quality standards.
- Conducted quality inspections on components to verify compliance with specifications.
- Maintained accurate production documentation and followed strict safety and operational procedures.
- Collaborated with team members to meet production goals and optimize workflows.
- Engaged in process improvement initiatives while organizing production environment for efficiency.
Team Lead
Follett Higher Education Group Salem State Uni.
Salem, MA
12.2015 - 04.2018
- Delegated daily tasks to team members, enhancing collaboration and increasing team efficiency.
- Supervised sales floor coverage and assigned shift tasks to ensure smooth operations.
- Trained associates on register procedures, customer service, and store policies to elevate customer experience.
- Resolved customer concerns involving orders, returns, and textbook availability.
- Managed receiving of textbooks by organizing deliveries and ensuring proper inventory management, sorting, and shelf replenishment to ensure timely availability for students.
- Assisted with opening and closing procedures, ensuring compliance with cash handling protocols.
Education
Some College (No Degree) - Communications
Salem State University
Salem, MASkills
- Business Operations & Administrative Support
- Client Relationship Management
- Vendor & Stakeholder Communication
- Cross-Functional Collaboration
- Issue Resolution & Follow-through
- Account Administration & Reconciliation
- Financial Transactions & Reconciliation Support
- Documentation accuracy
Timeline
HRIS/Payroll Coordinator
City of Revere
10.2026 - Current
Assistant HRIS/Payroll Coordinator
City of Revere
09.2024 - 09.2026
Principal Clerk
City of Revere
03.2021 - 09.2024
Community Associate
Regus Management Group
02.2020 - 03.2021
Assembly Production Operator
Johnson & Johnson /Abiomed
04.2018 - 02.2020
Team Lead
Follett Higher Education Group Salem State Uni.
12.2015 - 04.2018
Some College (No Degree) - Communications
Salem State University