Sandra Thomas
Mesa,AZ
Summary
Driven professional with a proven track record at Marigold Salon, enhancing client satisfaction through exceptional service and attention to detail. Skilled in Classic and Volume Lash Extensions and adept at Social Media Marketing, consistently upselling services and increasing sales. Demonstrates strong teamwork and allergy awareness, contributing significantly to workplace efficiency and client health education.
Overview
13
13
years of professional experience
Work History
Lash Artist
Self
Mesa, Az
04.2019 - Current
- Educated clients on proper lash care techniques to prolong the life of their extensions and promote optimal eye health.
- Upsold additional services such as brow shaping and waxing and product sales
- Received regular positive feedback from clients regarding professionalism, skill set, and quality of work provided.
- Contributed to social media marketing efforts by creating engaging content showcasing various lash styles and transformations.
- Expanded clientele base with excellent customer service and consistent referrals from satisfied clients.
- Increased customer retention by offering personalized consultations to determine the best lash style for each individual''s needs.
Hairstylist Assistant
Marigold Salon
Mesa, AZ
01.2017 - 10.2019
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Server
Mesa Frozen Yogurt
Mesa, AZ
12.2011 - 12.2016
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Insurance Agent Assistant
Bennett And Porter Insurance Services
Mesa, AZ
03.2016 - 08.2016
- Supported agents with proposal development, enhancing presentation quality and increasing close rates.
- Assisted agents in generating new business leads for increased policy sales.
- Collaborated with colleagues to achieve team goals, contributing to the overall success of the agency.
- Maintained detailed records of client interactions, ensuring all relevant information was accurately documented.
Education
Licensed - Cosmetology
Aveda Institute of Cosmetology
Phoenix, AZ01.2016
GED -
Mesa High School
Mesa, AZ05.2014
Skills
- Social Media Marketing
- Classic Lash Extensions
- Volume Lash Extensions
- Haircut and color
Timeline
Lash Artist
Self
04.2019 - Current
Hairstylist Assistant
Marigold Salon
01.2017 - 10.2019
Insurance Agent Assistant
Bennett And Porter Insurance Services
03.2016 - 08.2016
Server
Mesa Frozen Yogurt
12.2011 - 12.2016
Licensed - Cosmetology
Aveda Institute of Cosmetology
GED -
Mesa High School