Sandra Tomasovic
Los Angeles,CA
Summary
Versatile professional effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Quality-focused Property Manager with genuine care for property conditions. Skilled at providing both resident satisfaction and fulfilling property owner needs. Provider of smooth operations and rapid conflict and crisis resolutions.
Experienced Property Manager with a robust understanding of property operations and maintenance, including financial management, tenant relations, and regulatory compliance. Strong skills in fostering tenant relationships and negotiating lease agreements to achieve high occupancy rates. Demonstrated ability to implement strategic improvements in property management processes that contribute to operational efficiency and profitability. Adept at managing multiple properties while ensuring optimal client satisfaction.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
Work History
Property Manager
The Roberts Companies
Los Angeles, California
12.2017 - Current
- Overseeing day-to-day operations, including maintenance, repairs, and tenant relations
- Managing property finances, such as rent collection, budgeting, and financial reporting
- Marketing vacant properties and screening potential tenants to minimize vacancies and ensure high-quality occupants
- Ensuring compliance with local laws and regulations, as well as adherence to lease agreements
- Coordinating and supervising on-site staff, contractors, and vendors
- Negotiated leases, rental agreements, and other contractual documents related to property management activities.
- Managed day-to-day activities involving tenants, subcontractors and property management.
- Managed all maintenance requests from tenants in a timely manner.
- Collected monthly assessments, rental fees, deposits and payments.
Hostess
Mama shelter
Los Angeles, 90028
04.2017 - 01.2019
- Demonstrated strong interpersonal skills when interacting with customers.
- Greeted customers and provided them with menus.
- Informed patrons of establishment specials and promotions.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Monitored dining area to assess server capacity and estimate wait times.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Provided excellent customer service by addressing customer needs promptly.
- Distributed menus to guests, led to tables and gave initial information about service staff or specials.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Answered questions from attendees regarding event details, schedules and locations.
- Provided support for speakers, presenters and other special guests during the event.
Brand Ambassador - Mexico City
Different employees
04.2011 - 11.2016
- Promoted positive company image through superior customer service experiences.
- Provided customer service support during promotional events or when needed.
- Watched crowd to identify prospects, capture interest and maximize sales opportunities.
- Created content such as videos, blogs, and articles highlighting the company's offerings.
- Conducted product demonstrations to explain details, highlight features and show use.
- Used consultative sales techniques to uncover customer questions and needs.
- Gathered customer feedback to inform future marketing strategies and product developments.
- Built lasting relationships with customers by delivering first-call resolution.
- Developed and executed brand awareness campaigns to increase customer engagement.
Headhunter- Hong Kong
Connected Group - Connected Models
04.2007 - 04.2009
- Assisted with the onboarding process for new hires.
- Utilized various sourcing methods including social media, job boards, and networking events.
- Developed and implemented innovative recruiting strategies to attract diverse talent.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Facilitated job application processes for qualified candidates.
- Managed candidate databases using internal software systems for tracking purposes.
- Developed and maintained relationships with clients to ensure successful job placements
- Managed the entire sales process from prospecting to closing deals.
Education
Leader Course -
Landmark Worldwide
Los Angeles, CA08-2023
Go Pro - Online - Network Marketing Training
01-2022
Proctor Gallagher Institute
Online 08-2019
Training -
Connected Group Training - Hong Kong
04-2009
Not Finished - Business
Megatrend Univeristy
Belgarde, Serbia 09-2000
High School Diploma -
4th Belgrade Gymnasium School
06-2000
Skills
- Property maintenance
- Financial reporting
- Tenant relations
- Lease negotiation
- Customer service
- Active listening
- Property tours and inspections
- Property management
- Creative and adaptable
- Database management
- Rent collection
- Rental listings research
Languages
English
Full Professional
Spanish
Full Professional
Croatian
Native/ Bilingual
Serbian
Native/ Bilingual
Timeline
Property Manager
The Roberts Companies
12.2017 - Current
Hostess
Mama shelter
04.2017 - 01.2019
Brand Ambassador - Mexico City
Different employees
04.2011 - 11.2016
Headhunter- Hong Kong
Connected Group - Connected Models
04.2007 - 04.2009
Leader Course -
Landmark Worldwide
Go Pro - Online - Network Marketing Training
Proctor Gallagher Institute
Training -
Connected Group Training - Hong Kong
Not Finished - Business
Megatrend Univeristy
High School Diploma -
4th Belgrade Gymnasium School