SANDRA TUCKER
J's Penalty Box
Ferndale
33
years of professional experience
Results-driven Barista experienced in crafting specialty coffee beverages and enhancing customer satisfaction. Resolved operational issues and implemented improvements through effective inventory management and maintaining clean workspace. Committed to delivering exceptional guest experiences through strong service skills and knowledge of coffee preparation techniques.
Work History
Server
2 Months- Delivered attentive table service while maintaining accurate order entry and timely food delivery.
- Managed multiple guests efficiently, prioritizing requests and resolving issues with professionalism.
- Communicated clearly with kitchen and bar staff to support smooth service flow.
- Processed payments accurately, handled cash transactions, and balanced checkout procedures.
- Maintained clean, organized dining areas to support guest comfort and safety.
- Supported team operations by restocking supplies and preparing service stations for efficiency.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Barista/Beertender
4 Years- Prepared specialty coffee drinks, maintaining consistency across hot and cold beverage orders.
- Trained bar staff on espresso preparation, beverage standards, and efficient workflow execution.
- Operated POS systems, handled transactions, and balanced customer orders accurately.
- Managed café opening and closing tasks, including cleaning, restocking, and equipment setup.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, a a fun, positive a fun, positive a fun, positive environment.
- Supervised bar setup, tap line readiness, and service flow for efficient guest turnover.
- Trained new staff on beer pours, glassware handling, and responsible alcohol service standards.
- Recommended beer styles and pairings based on guest preferences and menu offerings.
- Maintained clean bar surfaces, sanitized equipment, and followed sanitation procedures consistently.
- Developed rapport with customers, fostering a friendly and loyal clientele base.
Dental Receptionist/Assistant
28 Years 11 Months- Supported staff with administrative tasks in fast-paced environment to enhance workflow.
- Took down patients' medical histories, documented current symptoms, and retrieved records from previous visits for dentists to review.
- Collected patients' medical histories, documented current symptoms, and retrieved previous records for efficient dentist review.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prepare for the next patient and maintain health and safety practices.
- Assisted dentists by handing them the proper instruments during procedures.
- Prepared patient X-rays and images for the dentist's review.
- Specialized in filing patient records and processing billing and payments.
- Ensured efficient scheduling of dental appointments to enhance overall clinic productivity.
- Expertly filed patients' charts and processed billing and payments
Education
High School Diploma - Liberal Arts and Sciences
Some college (No degree)
Skills
Point of sale operation
Accounts payable/receivable
Safe food handling
Client relations
Customer service
Problem resolution
Service prioritization
Exceptional service
Stock organization
Sanitation practices
Customer engagement
Office administration
Cash handling
Order processing
Guest relations
Professional demeanor
Upselling techniques
Timeline
Server
J's Penalty Box
08.2026 - CurrentRead More
Barista/Beertender
Ferndale Project
08.2022 - 08.2026Read More
Dental Receptionist/Assistant
Dr. Steven M. Polisuk, DDS
09.1993 - 08.2022Read More
Henry Ford Community College
High School Diploma from Liberal Arts and Sciences
Read More