Sandra Turner
Stockbridge,GA
Summary
Currently exploring opportunities with your company. A seasoned professional with a diverse skill set and experience in customer service. Sharpened skills in resolving customer issues promptly and effectively, resulting in improved customer/client satisfaction. Versatile and adaptable, open to exploring new career opportunities to leverage diverse skill set. Adept at quickly learning new systems and technologies to drive operational efficiency. I am confident in the ability to make a positive impact on your organization.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service (IRS)
Atlanta, GA
08.2018 - Current
- Offer reliable tax advice and resolve complex issues
- Introduce new tax resolution methods, improving client satisfaction
- Optimize team workflow, reducing case resolution times
- Ensure accurate documentation, minimizing client disputes
- Enhance customer satisfaction with prompt, knowledgeable service
- Collaborate with other departments to address customer concerns promptly
- Assist customers in navigating company platforms and follow up on unresolved cases to keep customers informed of progress.
Customer Service Representative
Comcast Communication/Xfinity
College Park, GA
04.2003 - 08.2018
- Achieved a significant reduction in call wait time by 15% through strategic initiatives
- Consistently ranked in the top 10% performers
- Applied analytical problem-solving skills effectively
- Enhanced customer loyalty through enthusiastic service
- Managed over 50 customer inquiries daily, maintaining detailed records to enhance service continuity.
- Reduced customer wait times by 30% through process optimization and team training.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Education
Certification -
Olive Harvey Community College
Skills
- Appointment Scheduling
- Complaint Resolution
- Payment Processing
- De-Escalation Techniques
- Inbound and Outbound Calling
- Account updating
- Paperwork Processing
- Positive and Professional
- Customer Retention
- Customer Education
- Problem-solving abilities
- Follow-up skills
Timeline
Customer Service Representative
Internal Revenue Service (IRS)
08.2018 - Current
Customer Service Representative
Comcast Communication/Xfinity
04.2003 - 08.2018
Certification -
Olive Harvey Community College