Sandra Vidal
Houston,TX
Summary
Dependable and courteous professional with several years of experience offering excellent administrative, customer service and financial management abilities. Trained in hospitality operations and regulations with demonstrated history of fostering guest satisfaction. Organized and flexible with proven performance in fast-paced, high-stress environments.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Aurea Salon And Spa
Katy, TX
02.2022 - Current
- Assisted in guiding customers to their destinations.
- Provided administrative support including photocopying, faxing, and filing.
- Managed multi-line telephone system, directing calls to appropriate departments.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Greeted visitors to provide information and direct to appropriate personnel.
- Explained policies and procedures to visitors.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Greeted visitors entering establishment to determine nature and purpose of visit.
- Updated client information in databases or contact management systems when needed.
Beauty Advisor
Ulta Beauty Inc.
Richmond, TX
04.2021 - 02.2022
- Computed purchases and received and processed cash or credit payment.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Assisted in the development of new beauty products and services.
- Recommended merchandise based on expert product knowledge and client preferences.
- Greeted customers to determine wants or needs.
- Drove and exceeded sales goals by providing personalized beauty experience based on customer needs.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Maintained knowledge of sales and promotions, return policies and security practices.
- Advised customers on various styling techniques for hair care products such as shampoos and conditioners.
- Maintained cleanliness of work area by wiping down counters, organizing shelves and disposing of trash appropriately.
- Answered customer inquiries regarding product features, pricing, and availability.
Cashier
Walgreens
Katy, TX
03.2019 - 11.2019
- Helped with purchases and signed customers up for rewards program.
- Discounted purchases by scanning and redeeming coupons.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints professionally in accordance with company policy.
- Worked closely with front-end staff to assist customers.
- Stocked shelves with merchandise when needed.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Sales Associate
Khols
Houston, TX
10.2017 - 02.2018
- Engaged customers in friendly, professional dialogue to determine needs.
- Ticketed, arranged and displayed merchandise to promote sales.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Greeted customers and provided exceptional customer service.
- Provided accurate information about products, prices and services.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Mail distribution
- Appointment confirmation
- Correspondence typing
- Departmental support
- Correspondence drafting
- Spreadsheet tracking
- Team collaboration
- Word processing
- Scheduling
- Multitasking and organization
- Record keeping
- Multi-line telephone systems
- Client communication
- Telephone etiquette
Languages
English
Professional
Spanish
Professional
Timeline
Front Desk Receptionist
Aurea Salon And Spa
02.2022 - Current
Beauty Advisor
Ulta Beauty Inc.
04.2021 - 02.2022
Cashier
Walgreens
03.2019 - 11.2019
Sales Associate
Khols
10.2017 - 02.2018
High School Diploma -
Penn Foster Career School