Sandra Vitela
CHILI'S GRILL & BAR
Fontana,CA
1
Language
24
years of professional experience
Utilized extensive experience in high-volume restaurant settings to enhance customer satisfaction and streamline service operations.
Work History
Server • Trainer • To-Go Specialist
3 Years 11 Months- Deliver friendly, professional, and attentive customer service while creating a positive experience for every guest.
- Train and mentor new employees on customer service expectations, restaurant procedures, teamwork, and daily responsibilities.
- Serve as a reliable resource for team members by answering questions, providing guidance, and helping employees become confident in their roles.
- Manage to-go orders from start to finish, ensuring accuracy, organization, quality, and timely service.
- Communicate effectively with guests and coworkers to resolve concerns and identify practical solutions.
- Demonstrate leadership and teamwork during busy shifts while helping maintain smooth restaurant operations.
- Prioritize multiple responsibilities in a high-volume environment while maintaining attention to detail.
- Maintain clean, organized, and safe work areas in accordance with restaurant standards.
- Assist with cleaning, organization, and general maintenance responsibilities as needed.
- Adapt quickly to changing customer needs, staffing situations, and daily operational priorities.
- Support a positive team environment through professionalism, dependability, and effective communication.
General Manager
14 Years 1 Month- Directed daily operations, ensuring high-quality food preparation and service standards.
- Led team training initiatives, enhancing staff performance and customer engagement.
Education
College Coursework
Completed College-Level Coursework
Skills
Assisted customers with inquiries and concerns to enhance their experience.
Supported team members through training initiatives to improve performance.
Facilitated effective communication among staff to promote collaboration.
Aided in organizing restaurant operations for smoother service delivery.
Executed cleaning and maintenance tasks to uphold cleanliness standards.
Resolved conflicts among team members to foster a positive work environment.
Managed to-go operations efficiently to meet customer demands.
Contributed to team-building activities to strengthen relationships.
Demonstrated effective multitasking skills to handle various responsibilities.
Provided assistance in employee training sessions to enhance skills.
PROFESSIONAL STRENGTHS
- Strong interpersonal and communication skills
- Patient and effective trainer
- Dependable and responsible
- Positive and professional attitude
- Comfortable working under pressure
- Fast learner and adaptable
- Strong attention to detail
- Team-oriented leadership approach
Languages
Spanish
Full Professional
Timeline
Server • Trainer • To-Go Specialist
CHILI'S GRILL & BAR
09.2022 - CurrentRead More
General Manager
Chipotle Mexican Grill
08.2002 - 09.2016Read More
College Coursework
Read More