Sandra Walls
Appleton,WI
Summary
Driven Accountant with a proven track record at United Healthcare, UHG, where I streamlined accounting processes and enhanced financial accuracy. Expert in General Ledger Entries and adept at variance analysis, I successfully managed audits and resolved discrepancies, demonstrating strong analytical and problem-solving skills.
Overview
18
18
years of professional experience
Work History
Manager Business Processs/Level Funded Accounting
United Healthcare Group
08.2022 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Business Process Analyst
United Healthcare Group
02.2022 - 07.2022
- Streamlined business processes by analyzing and identifying areas for improvement, reducing inefficiencies and boosting productivity.
- Established strong relationships with internal clients to better understand their needs and expectations related to process improvements.
- Implemented new process automation tools to enhance overall workflow and increase operational efficiency.
- Collaborated with upper management to drive strategy and implement new processes.
Senior Business Process Analyst
United Healthcare Group
02.2022 - 07.2022
- Liaised with staff managers to collaboratively design process change implementation plans.
- Designed process models to provide clear, understandable tools for presenting complex business processes to individuals with minimal knowledge on topic.
- Maintained authoritative knowledge on change management techniques effective in improving processes without disrupting operations.
- Instructed personnel on specific changes to Type parameters, effectively communicating required alterations to workflow.
Report Analyst
United Healthcare Group
06.2015 - 04.2021
- Managed multiple projects simultaneously while maintaining strict deadlines and high-quality standards.
- Improved report accuracy by streamlining data collection and validation processes.
- Evaluated current reporting practices in order to identify areas for improvement and optimization potential.
- Supported strategic planning initiatives by providing timely insights based on thorough analysis.
Senior Accountant
United Healthcare, UHG
09.2006 - 05.2013
- Reconciled accounts and reviewed expense data.
- Gathered financial information, prepared documents for monthly reporting.
- Enhanced financial accuracy by streamlining and automating accounting processes.
- Managed successful audits by collaborating effectively with internal and external auditors.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
Bachelor Of Applied Arts - Accounting
Lakeland College
Plymouth, WI04.2014
Skills
- General Ledger Entries
- MS Office Suite
- Variance Analysis
- Budget Analysis
Timeline
Manager Business Processs/Level Funded Accounting
United Healthcare Group
08.2022 - Current
Business Process Analyst
United Healthcare Group
02.2022 - 07.2022
Senior Business Process Analyst
United Healthcare Group
02.2022 - 07.2022
Report Analyst
United Healthcare Group
06.2015 - 04.2021
Senior Accountant
United Healthcare, UHG
09.2006 - 05.2013
Bachelor Of Applied Arts - Accounting
Lakeland College
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