Sandra Walsh
Conway,SC
Summary
Dynamic and detail-oriented professional with a strong background in customer service and order processing at Walmart. Proven ability to enhance client satisfaction through personalized shopping recommendations and efficient inventory management. Skilled in multitasking and relationship building, consistently meeting deadlines while maintaining high accuracy in order fulfillment.
Overview
12
12
years of professional experience
Work History
Online Personal Shopper
Walmart
Conway, SC
04.2025 - Current
- Assisted customers in selecting products and completing online orders.
- Ensured accuracy in order fulfillment and product availability.
- Navigated Walmart's online systems to manage customer inquiries efficiently.
- Provided personalized shopping recommendations based on customer preferences.
- Addressed customer feedback to enhance overall shopping experience.
- Adapted quickly to new tools and updates in online shopping platforms.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Helped customers locate products and checked store system for merchandise at other sites.
- Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
- Demonstrated a keen eye for detail in selecting high-quality products that met customers'' exact specifications.
- Streamlined order processing, accurately selecting items and ensuring timely delivery to clients.
- Collaborated with fellow personal shoppers to exchange insights and best practices for maximizing client satisfaction.
- Implemented efficient inventory management strategies, minimizing discrepancies in item availability or selection errors.
Administrative Assistant
Terminix Pest Control
Conway, SC
09.2014 - 12.2018
- Organized and maintained accurate records of client interactions and service requests.
- Streamlined scheduling processes, enhancing technician efficiency and response times.
- Coordinated communication between departments to ensure seamless service delivery.
- Managed inventory of office supplies, reducing costs through efficient procurement practices.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Maintained inventory of office supplies and placed orders.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Education
High School Diploma -
Saint John Vianney HS
Holmdel05-1994
Skills
Patience and empathy
Customer service expertise
Sales experience
Product picking
Attention to detail
Prioritizing orders
Online order processing
Upbeat and outgoing attitude
Decision-making
Heavy lifting
Customer relations
Accurate money handling
Flexible schedule
Relationship building
Verifying order accuracy
Payment processing
Verbal and written communication
Vendor engagement
Order proofing
Deadline driven
Strong interpersonal skills
Teamwork and collaboration
Problem-solving
Strong work ethic
Multitasking and organization
Excellent communication
Answering phones
Personal assistance
Valid Driver's license
Filing and recordkeeping
Data entry
Schedule management
Inventory management
Appointment setting
AR/AP
Calendar management
Administrative support
Timeline
Online Personal Shopper
Walmart
04.2025 - Current
Administrative Assistant
Terminix Pest Control
09.2014 - 12.2018
High School Diploma -
Saint John Vianney HS