Sandra Warren
Los Angeles,CA
Summary
To secure a position as a Biller that will allow me to grow my billing and interpersonal skills.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs.
Overview
15
15
years of professional experience
Work History
Case Manager
TURNING POINT
Los Angeles, California
08.2019 - 12.2021
- Assist the homeless population with resources for housing, medical, hygiene and food needs.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Maintained up-to-date case records with case activity status.
- Developed trusting relationships with social services, health care providers and governmental agencies.
Externship
LYNWOOD MEDICAL IMAGING
Lynwood, California
07.2020 - 09.2020
- Administrative support role which included making copies, scanning, and medical records.
Caretaker
IN-HOME SUPPORTIVE SERVICES
Chatsworth, California
11.2017 - 07.2018
- Total care for colon cancer patient
TRUCK DRIVER
01.2014 - 02.2018
- Drove containers in and out of the port
Member Connection Organizer
SEIU LOCAL 721
Los Angeles, California
06.2012 - 06.2013
- Answered phones while assisting employees in addressing contract violations
- Prepared grievances, conference calls between members and management to resolve issues.
Assistant Lead Staff
NEW HORIZONS
North Hills, California
04.2011 - 06.2012
- Assisted lead staff with clerical duties and assisted clients with money management
- Did outreach and resource findings for mental assistance programs
- Housing reentry resource findings, transportation, assisted homeless with paperwork as needed.
Teller
WELLS FARGO BANK
Pasadena, California
10.2006 - 03.2010
- Daily processing of banking transactions, ATM processing, vault balancing, cash shipments.
Education
Medical Billing and Coding -
American Career College
09.2020
AS Degree in Financial Investments -
Pasadena City College
06.2005
Skills
- Home Visits and Inspections
- Organization and Multitasking
- Documentation And Reporting
- Case Planning
- Annual Case Reviews
- Relationship Building
- Conflict Resolution
- Progress Evaluations
- Case Management Tracking
- Case Needs Assessment
- Problem-Solving
- Treatment Planning
References
AVAILABLE UPON REQUEST
Timeline
Externship
LYNWOOD MEDICAL IMAGING
07.2020 - 09.2020
Case Manager
TURNING POINT
08.2019 - 12.2021
Caretaker
IN-HOME SUPPORTIVE SERVICES
11.2017 - 07.2018
TRUCK DRIVER
01.2014 - 02.2018
Member Connection Organizer
SEIU LOCAL 721
06.2012 - 06.2013
Assistant Lead Staff
NEW HORIZONS
04.2011 - 06.2012
Teller
WELLS FARGO BANK
10.2006 - 03.2010
Medical Billing and Coding -
American Career College
AS Degree in Financial Investments -
Pasadena City College