Sandra Welence
Cottonwood,CA
Summary
Knowledgeable and dedicated customer service professional with extensive experience Real Estate and Banking industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Loan Processor
AmeriFirst Financial Inc.
Redding, CA
08.2020 - 07.2022
- Set up and completed loan submission packages.
- Completed denial and cancellation procedures on applicable files.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Prepared file for final clear-to-close by branch management.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Handled any conditions sent from underwriting departments.
- Produced and submitted completed loan packages to title and escrow professionals.
Assistant Manager
Tri Counties Bank
Cottonwood, CA
06.2021 - 08.2021
- Managed branch size of over $500,000 in deposits and team of 6 full-time employees.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Cash handling and Customer Service
- Proceed deposit, withdraws and loan payments
Escrow Officer
Timios Title
Red Bluff, CA
06.2016 - 08.2020
- Followed industry standard escrow procedures and maintained awareness of regulations governing escrow process.
- Prepared and delivered projected HUD-1 settlement statements to lender upon request.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
- Managed real estate closing process in compliance with all applicable standards and legal requirements.
- Set up escrow transactions, processed deposits and mailed out forms and preliminary title reports for review.
- Communicated requirements and title exception information to clients.
Branch Operations Manager
Sierra Central Credit Union
Redding, Ca
08.2010 - 06.2016
- Teller moved up to Loan Officer then Branch Operations Manager.
- Processed member transactions, cash handling, customer service, audit and regulations knowledge, processed reports, achieved goals, processed loan applications, no loses, passed all quartly testing, certified Real Estate have NMLS #.
Lead Teller
Wells Fargo Bank
Monterey, Redding, Ca
01.2008 - 08.2010
- Processed client transactions, loan applications, passed quarterly testing, achieved go goals, no loses.
Manager
Sweson & Silacci
Monterey, Ca
03.2006 - 06.2010
- Placed flower orders, designed arrangements, set up wedding and events.
Education
No Degree - Mortgage Lending
Xinnix Mortgage Academy
OnlineGED -
North Salinas High School
Salinas, CA08.2004
Skills
- Staff Supervision
- Sales growth
- Training
- Financial Management
- Operations management
- Business Development
- Customer Service
- Cash Handling
- Title Experience
- Teamwork and Collaboration
Affiliations
Member of Veterans of Foreign War & Ladies Auxiliary
Notary Public
Timeline
Assistant Manager
Tri Counties Bank
06.2021 - 08.2021
Loan Processor
AmeriFirst Financial Inc.
08.2020 - 07.2022
Escrow Officer
Timios Title
06.2016 - 08.2020
Branch Operations Manager
Sierra Central Credit Union
08.2010 - 06.2016
Lead Teller
Wells Fargo Bank
01.2008 - 08.2010
Manager
Sweson & Silacci
03.2006 - 06.2010
No Degree - Mortgage Lending
Xinnix Mortgage Academy
GED -
North Salinas High School