Sandra Zaragoza
Anaheim Hills,California
Summary
Talented professional considered a dedicated problem solver. Brings 25 years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Claims Adjuster/Negotiator Specialist
Kemper Insurance Company
01.2020 - 03.2020
- Improved claim resolution times by efficiently managing a caseload of 100+ claims per month.
- Negotiated favorable bodily injury settlements with claimants, attorneys and insured parties.
- Reviewed bodily injury demand packages and prepared them for litigation.
- Maintained compliance with state regulatory requirements through meticulous documentation and adherence to company policies.
Auto Claims Adjuster
Tristar Risk Management
04.2018 - 07.2019
- Assisted clients with navigating complex insurance policies, ensuring they understood the extent of their coverage and benefits available to them during the claims process.
- Mitigated potential litigation risks through careful attention to detail in documenting evidence gathered during investigations and claim evaluations.
- Handled a pending of 600+ due to an insurance company going bankrupt
- Expedited claim settlements by maintaining open lines of communication with all parties involved, fostering trust, and ensuring a smooth process.
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
Property Damage Adjuster-Auto
PRG Recruiting/Freedom National Insurance Company
02.2017 - 07.2017
- Processed property damage auto claims for the state of Utah-determined liability
- Handled the PIP injury portion of each claim when applicable
- Set up vehicle inspections, issued rental reimbursement checks, evaluated total loss settlements.
- Enhanced claim resolution efficiency by thoroughly investigating property damage claims and accurately determining coverage.
Claims Representative
Insurance Recruiting Specialists/Mercury Insurance Co.
03.2016 - 04.2016
- Processed Next Gen claims for Mercury Insurance Company
- Handled the property damage and bodily injury on the remaining paper files for the entire branch.
- Facilitated prompt payment of approved claims by liaising with finance department to ensure smooth transaction processing.
Education
Bachelor of Arts - Sociology
California State University
Los Angeles, CASkills
- Risk Assessment
- Report Preparation
- Records Management
- Due Diligence
- Calm in Crisis Situations
- Time Management
- Attention to Detail
- Critical Thinking
- Problem Solving
Timeline
Claims Adjuster/Negotiator Specialist
Kemper Insurance Company
01.2020 - 03.2020
Auto Claims Adjuster
Tristar Risk Management
04.2018 - 07.2019
Property Damage Adjuster-Auto
PRG Recruiting/Freedom National Insurance Company
02.2017 - 07.2017
Claims Representative
Insurance Recruiting Specialists/Mercury Insurance Co.
03.2016 - 04.2016
Bachelor of Arts - Sociology
California State University
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