Sandra Zaug
Hazleton,IA
Summary
Office Clerk skilled in managing front-desk workflow and patient-facing operations across medical and hospitality settings. Brings strong data entry accuracy and scheduling experience that reduced appointment gaps and improved vendor cost control. Aiming to streamline administrative processes and support efficient office operations.
Overview
12
12
years of professional experience
Work History
Finisher
02.2022 - Current
Business Manager
Getaway Bar and Grill
04.2019 - 12.2021
- Reduced monthly operating costs by renegotiating vendor contracts and consolidating service tiers.
- Coordinated quarterly budgeting sessions with department heads to align spending with growth plans.
Medical Receptionist
Claremont East
07.2015 - 08.2020
- Scheduled and confirmed appointments using clinic EHR, cutting no-shows through reminders.
- Maintained accurate patient records and updated demographic changes in the EHR daily.
- Updated and filed signed consent forms and authorizations, maintaining audit-ready paper and electronic records.
- Reconciled daily appointment cancellations and reschedules, updating provider schedules to prevent gaps.
Cusfomer Service
Humach
07.2014 - 09.2018
- Resolved customer complaints via phone and email, reducing repeat escalations and restoring account trust.
- Processed refunds and exchanges using company POS, cutting average resolution time for returns.
- Documented daily customer interactions in CRM, improving issue visibility for frontline supervisors.
- Handled complex billing disputes by reviewing account history and negotiating payment arrangements.
- Collected customer feedback after service interactions and reported common pain points to management.
Front Desk Receptionist
Claremont East
09.2014 - 07.2015
- Greeted and checked in average daily visitors, verified appointments, and updated patient records in EMR.
- Answered multi-line phone system, routed calls to appropriate staff, and logged messages accurately.
- Maintained waiting area and intake forms compliance with HIPAA by shredding and secure filing.
- Trained new reception hires on check-in procedures, phone etiquette, and EMR navigation during onboarding.
Education
Fundamentals of Supervision and Management - undefined
Upper Iowa University
Iowa01-2015
Computerized Office Administration - undefined
Eton Technical Institute
Port Orchard, WA09-1998
GED - undefined
Olympic College
Washington01-1997
Skills
- Applied data entry and customer service time management to support timely issue resolution and maintain service quality
Personal Information
Title: Office Clerk
Timeline
Finisher
02.2022 - Current
Business Manager
Getaway Bar and Grill
04.2019 - 12.2021
Medical Receptionist
Claremont East
07.2015 - 08.2020
Front Desk Receptionist
Claremont East
09.2014 - 07.2015
Cusfomer Service
Humach
07.2014 - 09.2018
GED - undefined
Olympic College
Computerized Office Administration - undefined
Eton Technical Institute
Fundamentals of Supervision and Management - undefined
Upper Iowa University