Sandra Lizbeth Batiz
Fife,WA
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Patient Access Representative I
Health Point
Renton, WA
04.2023 - Current
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Providing excellent customer service by promptly answering patient inquiries.
Administrative Assistant II
Health Point
Renton, WA
02.2023 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Customer Service Cashier
Jackson's Shell
Issaquah, WA
10.2021 - 12.2022
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Counted money in drawers at beginning and end of each shift.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
Customer Service Cashier
Taco Bell
Kent, WA
02.2018 - 06.2020
- Processed customer orders and accurately handled payment transactions.
- Answered product questions using knowledge of sales and store promotions.
- Utilized POS system to handle customer cash and credit card transactions.
Call Center Representative
Alorica
Honduras
01.2016 - 02.2017
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Met customer call guidelines for service levels, handle time and productivity.
Education
Certified Nursing Assistant
Renton Technical College
Renton, WA07.2022
High School Diploma -
Renton Technical College
Renton, WA12.2021
Skills
- Quality Assurance
- Registration and Admissions
- Customer Service
- Team Collaboration
- Office Equipment Operation
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative I
Health Point
04.2023 - Current
Administrative Assistant II
Health Point
02.2023 - 04.2023
Customer Service Cashier
Jackson's Shell
10.2021 - 12.2022
Customer Service Cashier
Taco Bell
02.2018 - 06.2020
Call Center Representative
Alorica
01.2016 - 02.2017
Certified Nursing Assistant
Renton Technical College
High School Diploma -
Renton Technical College