Sandria Jackson
Columbia,MD
Summary
Dynamic Assistant Manager with a proven track record at Pure Green, adept in team leadership and problem-solving. Excelled in enhancing customer service and financial accuracy, significantly increasing sales. Skilled in money handling and motivating teams towards achieving business growth. Demonstrates exceptional decision-making and time management abilities.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Pure Green
10.2024 - Current
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Server
First Watch
01.2021 - 07.2024
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Cultivated warm relationships with regular customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Server
Longhorn Steakhouse
05.2019 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Increased sales significantly by upselling higher-end products to customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Team Member
Honey Baked Ham
08.2016 - 12.2018
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Addressed and resolved customer complaints in polite and professional manner.
- Maintained productive, efficient approach to all tasks.
Education
High School Diploma -
Wilde Lake High School
Columbia, MD05.2015
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Team motivation
- Goal setting
- Team building
- Problem-solving
- Time management
Timeline
Assistant Manager
Pure Green
10.2024 - Current
Server
First Watch
01.2021 - 07.2024
Server
Longhorn Steakhouse
05.2019 - 01.2021
Team Member
Honey Baked Ham
08.2016 - 12.2018
High School Diploma -
Wilde Lake High School
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