Sandrika Lee
Columbia ,AL
Summary
Detail-oriented and organized and effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs.
Overview
12
12
years of professional experience
Work History
Property Manager
Mattie Grace Rental
Columbia , Alabama
12.2019 - Current
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Processed project change requests and performed coverage research to handle repair issues.
- Oversaw monthly collections of over $12000 in funds, maintaining high payment rates by building positive relationships with tenants.
- Communicated with landlord regarding building and tenant issues.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Followed up on delinquent tenants and coordinated collection procedures.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained current contract files as prescribed by company contract policies and procedures.
- Maintained sufficient number of units market-ready at all times.
- Developed, reviewed and submitted property operating and capital budgets.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
- Completed final move-out walk-throughs with tenants to identify any required repairs.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Communicated regularly with key on- and off-site tenant contacts to achieve satisfaction with facility and services.
Legal Assistant
Parkman And Parker Trial Law LLC.
Dothan, AL
03.2022 - 07.2022
- Handled office scheduling and made notes for deadlines, motions and other important dates.
- Filed court documents and legal pleadings with court clerk on behalf of attorneys.
- Scheduled appointments, court appearances and depositions for busy law firm.
- Worked alongside attorneys, administrative assistants and fellow legal assistants on complex cases and legal processes.
- Managed accounts and client records of clients, observing confidentiality and extreme discretion.
- Completed document revisions, court document filings, travel arrangements and client billing.
- Reviewed, edited and proofread legislation drafts for proper grammar, spelling, punctuation and formatting.
- Prepared for trials, conducting legal research and drafting pleadings.
- Organized key evidence exhibits to prepare for trials.
- Transcribed weekly and bi-weekly calendar meetings for staff and attorneys.
- Prepared case summaries for mediation conferences.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
Claims Adjuster
Coleman Worldwide Moving
Midland City, AL
08.2021 - 03.2022
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
Customer Service Representative
Southeast Health
Dothan, AL
12.2019 - 02.2021
- Provided primary customer support to internal and external customers in fast-paced environment.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
- Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
- Transported patients between rooms and appointments or testing locations.
- Answered questions and addressed, resolved or escalated issues to management personnel to satisfy customers.
- Collected Insurance payments from clients and updated account balances.
- Balanced patient availability, customer schedules and maximum load levels when scheduling appointments.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Received and routed business correspondence to correct departments and staff members.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Kept reception area clean and neat to give visitors positive first impression.
Preschool Teacher
A+ Child Care & Learning Academy
Dothan , AL
10.2017 - 08.2019
- Promoted physical, academic and social development by implementing diverse classroom and outside activities.
- Supervised students and enforced discipline during all Head Start activities.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Promoted sensory development by providing access to different textures.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Nurtured supportive learning environment, often used as model for other classrooms.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Addressed behavioral and learning issues with parents and daycare management.
- Gave one-on-one attention to children while maintaining overall focus on entire group.
Lead Sales Associate
Dollar General
Dothan, AL
06.2013 - 09.2017
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
Education
Associate Degree In Nursing - Nursing Science
Southern New Hampshire University
Hooksett, NH12.2025
High School Diploma -
Houston County High School
Columbia, AL05.2010
Skills
- Budgeting
- Maintenance knowledge
- Customer service-focused
- Tenant and eviction laws
- Property tours and inspections
- Administrative support
- Staff Management
- Property management
- Lesson Planning
- Student records management
- Student engagement
- Child development
- Inquiry-based learning
- Curriculum Development
- Special Needs Students
- Testing and grading
- Classroom management
- Experiential learning
- Age-Appropriate Lesson Planning
- Creative Questioning
- Test Proctoring
- Sales
- Sales Goals
- Cash Handling
- Customer Service Orientation
- Repair
- Cleaning
- Point of Sale Systems
- Cash Register Operation
- Sorting
- Product Sales
- Packaging
- Supporting Sales Staff
- Stocking and Replenishing
- Inbound and Outbound Calling
- Complaint resolution
- Report preparation
- Multi-line phone talent
- Professional telephone demeanor
- Retail materials management
- Medical terminology knowledge
- Creative problem solving
- Account management
- Good listening skills
- Shipping procedures understanding
- Money handling abilities
- Key holder experience
- Staff education and training
Timeline
Legal Assistant
Parkman And Parker Trial Law LLC.
03.2022 - 07.2022
Claims Adjuster
Coleman Worldwide Moving
08.2021 - 03.2022
Property Manager
Mattie Grace Rental
12.2019 - Current
Customer Service Representative
Southeast Health
12.2019 - 02.2021
Preschool Teacher
A+ Child Care & Learning Academy
10.2017 - 08.2019
Lead Sales Associate
Dollar General
06.2013 - 09.2017
Associate Degree In Nursing - Nursing Science
Southern New Hampshire University
High School Diploma -
Houston County High School