Sandrika Lee
Columbia
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Early Head Start Teacher
Eastside Childcare
Dothan
12.2024 - Current
- Developed lesson plans tailored to individual child needs and developmental milestones.
- Facilitated engaging activities to promote social, emotional, and cognitive growth.
Auxiliary Teacher
Dothan City Schools
Dothan
08.2023 - 12.2024
- Facilitated engaging learning activities for diverse student groups.
- Collaborated with lead teachers to implement lesson plans effectively.
- Assisted in classroom management and maintained a positive learning environment.
Early Head Start Teacher
Eastside Childcare
Dothan
08.2022 - 07.2023
- Promoted and supported children's social, emotional and cognitive development to foster learning.
- Participated in required training by attending continuing education and professional development.
- Managed daily classroom activities to comply with Head Start program performance standards and state licensing requirements.
- Observed and documented children's learning and development to meet academic goals.
- Developed and maintained supportive relationships with children and families to enhance parent education, involvement and advocacy.
- Created aesthetically appealing environment to engage children and meet curriculum goals.
- Led teaching team discussions to plan individual and group learning experiences.
Legal Assistant
Parkman and Parker Trial Law
Columbia
04.2022 - 07.2022
- Prepared case summaries for mediation conferences.
- Developed positive working relationship with courts, clients, law enforcement members and attorneys.
- Completed electronic filings, initiated billing statements and managed firm administrative matters.
Claim Adjuster
Coleman Worldwide Moving
Midland City
08.2021 - 04.2022
- Answered customer questions regarding deductibles.
- Prepared summaries of damage, payments and policy coverage.
- Examined claims forms and other records to determine insurance coverage.
- Verified insurance claims and determined fair amount for settlement.
- Evaluated claims and performed investigations to accurately assess damages and liabilities.
- Negotiated claim settlements with third parties to obtain agreed price for damages.
- Corresponded with clients, claimants, and providers to finalize and close claims.
- Recorded all communication and claims activities in claims management database.
- Trained new claims adjusters on policies and procedures.
Customer Service Representative
Southeast Alabama Medical Center
Dothan
09.2017 - 08.2021
- Responded to telephone inquiries and complaints following standard operating procedures.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Greeted customers by name and displayed respectful attitude, helping develop rapport with customer base and build lasting relationships.
- Logged details of customer service calls in computer system following correct protocols.
Lead Sales Associate
Dollar General
Dothan
12.2016 - 08.2017
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Monitored sales team performance and provided constructive feedback.
- Monitored sales processes to identify areas in need of improvement and implemented systems to rectify issues.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Trained new employees on customer service, money handling and organizing strategies.
- Maintained optimal financial controls by following loss prevention procedures and protecting cash assets.
- Kept detailed track of sales and customer information in company system.
- Reported sales data to upper management for review.
- Led sales team to exceed quarterly sales goals.
- Achieved and exceeded sales goals through dedication to identifying and pursuing new opportunities.
Education
Bryant & Stratton College
NYChild Development CertificaTe - Education
George C Wallace Community College
Dothan, AL 05.2022 - 07.2022
High School Diploma -
Houston County High
ALABAMASkills
- Customer service-focused
- Account management
- Client Relationship-Building
- Schedule Preparation
- Customer Care
- Teamwork and Collaboration
- Billing and Collections
- Staff Training
- Safety and Cleanliness Standards
- Excellent Written and Verbal Communication
Certification
CDA
Additional Information
During the time frame of a month or two between unemployment I was looking for a job. The longest unemployment of a year time I was at home taking care of a premature baby.
Timeline
Early Head Start Teacher
Eastside Childcare
12.2024 - Current
Auxiliary Teacher
Dothan City Schools
08.2023 - 12.2024
Early Head Start Teacher
Eastside Childcare
08.2022 - 07.2023
Child Development CertificaTe - Education
George C Wallace Community College
05.2022 - 07.2022
Legal Assistant
Parkman and Parker Trial Law
04.2022 - 07.2022
Claim Adjuster
Coleman Worldwide Moving
08.2021 - 04.2022
Customer Service Representative
Southeast Alabama Medical Center
09.2017 - 08.2021
Lead Sales Associate
Dollar General
12.2016 - 08.2017
Bryant & Stratton College
High School Diploma -
Houston County High