Office Manager and Legal Administrative Professional with 7+ years of experience managing office operations, accounting support, billing, client invoicing, QuickBooks, Clio, Corpay, vendor relations, and administrative processes in a fast-paced immigration law firm. Proven ability to improve workflows, manage financial records, coordinate office operations, and provide exceptional organizational support.
Work History
Office Manager
7 Years 9 Months
Barst & Mukamal LLP | 11.2018 - Current
Managed firm billing through QuickBooks, creating invoices and accurately recording client payments.
Monitored outstanding invoices and communicated with clients regarding payment status.
Processed USCIS filing payments and prepared immigration filing checks through the Corpay platform.
Managed financial transactions and reconciliations using LawPay, Clio, and QuickBooks.
Coordinated vendor payments and office purchasing while maintaining accurate financial records.
Assisted with employee onboarding, technology setup, and administrative support.
Maintained confidential client and financial records while ensuring accuracy and compliance.
Prepared financial reports and supported attorneys with daily administrative operations.
Prepared refunds, payment adjustments, and credit transactions while maintaining detailed documentation and financial accuracy.
Managed vendor relationships by coordinating office supply orders, monitoring inventory levels, and resolving billing inquiries.
Served as the primary point of contact for administrative and operational matters, providing timely support to attorneys, staff, vendors, and clients.
Process Assistant
2 Years 2 Months
Amazon | 05.2024 - 07.2026
Coordinated daily workflow with team members to ensure operational goals and productivity targets were met.
Maintained a safe working environment by adhering to Amazon safety policies and operational procedures.
Monitored inventory accuracy by conducting regular inventory checks and resolving discrepancies.
Assisted in training and mentoring new associates on operational procedures, equipment use, and safety standards.
Reviewed reports, records, and performance metrics to identify opportunities for process improvements and operational efficiency.
Conducted regular inspections of equipment and work areas to ensure functionality, safety, and compliance.
Prioritized and organized daily tasks to meet service goals and operational deadlines.
Collaborated with leadership and team members to improve workflow, resolve operational issues, and support continuous process improvement.
Contributed ideas and solutions that enhanced team performance and increased operational efficiency.
Supported warehouse operations by safely loading, unloading, and organizing inventory using pallet jacks, forklifts, and other material-handling equipment.
Gym Attendant
11 Months
Shorefront YM-YWHA | 04.2019 - 03.2020
Maintained a clean, safe, and organized gym environment by regularly cleaning equipment and monitoring facility conditions.
Greeted and checked in members and guests while providing professional and friendly customer service.
Assisted members with equipment usage and ensured safety protocols were followed.
Conducted routine inspections of gym equipment and facilities to identify maintenance needs.
Addressed member questions, concerns, and feedback to improve overall customer experience.
Collaborated with team members and other departments to support daily operations and enhance member satisfaction.
Recorded customer feedback and assisted with improving facility programs and services.
Sales Associate
3 Months
Levi's Store | 05.2018 - 08.2018
Provided exceptional customer service by greeting customers, answering questions, and assisting with product selections.
Educated customers on product features, promotions, pricing, and care instructions to support purchasing decisions.
Organized inventory, restocked shelves, and maintained accurate product availability on the sales floor.
Maintained store appearance and visual merchandising standards to create an organized and welcoming shopping environment.
Resolved customer concerns professionally while ensuring a positive shopping experience.
Collaborated with team members to support daily operations and achieve sales goals.
Director of Admission's Assistant (Internship)
7 Months
ASA College | 11.2017 - 06.2018
Provided administrative support by preparing documents, forms, copies, and completing daily office tasks.
Assisted students with financial aid applications, including FAFSA forms, and provided guidance throughout the process.
Managed and maintained student records, including enrollment documents and vaccination/immunization forms, ensuring accuracy and confidentiality.
Organized electronic and physical filing systems to improve accessibility and record management.
Led campus tours for prospective students and provided information about programs and facilities.
Evaluated student enrollment information and updated records in company databases.
Delivered exceptional customer service by greeting visitors, addressing inquiries, and directing guests appropriately.
Managed multiple projects and deadlines while ensuring compliance with company policies and procedures.
Classroom Teacher Assistant (Internship)
7 Months
Preschool Of America | 11.2016 - 06.2017
Provided administrative support by preparing copies, forms, and classroom materials.
Developed and implemented lesson plans, activities, and creative projects to support student learning.
Designed artwork, classroom displays, and learning materials to create an engaging educational environment.
Organized classroom events and activities while coordinating resources and materials.
Collaborated with parents to discuss student progress, development, and behavior.
Implemented classroom management strategies to maintain a safe, positive, and structured learning environment.
Provided individualized support to address students’ learning needs and encourage academic growth.
Encouraged creativity, critical thinking, and collaboration through interactive activities and inquiry-based learning.
Education
Bachelor Of Science - Emergency Management
John Jay College Of Criminal Justice | New York, NY | 06-2023
Associate Degree - Criminal Justice System
Laguardia Community College | Queens, NY | 06-2021
Skills
QuickBooks
Clio
LawPay
Corpay
Microsoft Office
Microsoft Excel
Invoice processing
Accounts Receivable
Billing processes
Payment management
Supplier management
Office Management
Document processing
Schedule Coordination
Client Relations
Financial Recordkeeping
USCIS Payment Processing
Administrative assistance
Certification
Human Resources Consultant Certificate
Fema IS-00230.e Fundamentals of Emergency Management
Fema IS-2200 Basic Emergency Operations Center Functions
Fema IS-00520 Introduction to Continuity of Operations