Sandy Acosta
Rialto,CA
Summary
Dynamic Service Manager with a proven track record at Great Western Trailer, adept in team leadership and problem-solving. Excelled in enhancing service delivery, achieving customer satisfaction, and managing operational costs. Skilled in multitasking and maintaining high service standards, demonstrated through improved service metrics and streamlined processes.
Overview
21
21
years of professional experience
Work History
Service Manager
Great Western Trailer
Fontana, CA
01.2004 - Current
- Managing staff: Hiring, training, and performance managing service team members
- Managing operations: Ensuring that service requests are handled efficiently and that service delivery is seamless
- Managing finances: Reviewing budgets and expenditure plans, and managing service costs
- Managing vendor relations: Escalating contractual issues to the appropriate parties as needed
- Managing customer relationships: Ensuring that customer expectations are met and that customer satisfaction is driven
- Managing service standards: Establishing and maintaining service standards and procedures
- Managing customer complaints: Resolving customer complaints and responding to service problems
- Managing service metrics: Monitoring service metrics and analyzing customer feedback
- Managing service processes: Designing support processes to improve service quality
- Managing service delivery: Developing and implementing service strategies to meet customer needs
Education
High School Diploma - General
Huntington Park High School
Huntington Park, CA06.1997
Skills
- Positive Attitude
- Team Leadership
- Multitasking and Organization
- Problem-Solving
Languages
Spanish
Elementary
Timeline
Service Manager
Great Western Trailer
01.2004 - Current
High School Diploma - General
Huntington Park High School