Sandy Beltran Cerezo
Pompano Beach,FL
Summary
Motivated and dependable professional with experience in customer service and administrative support. Fluent in Spanish and Italian, with strong communication skills and a natural ability to connect with diverse clients. Quick learner, adaptable, and committed to delivering quality service and supporting team success.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Executive Assistant
UHNW Family Office
04.2023 - 03.2025
- Managed executive calendars for the principals, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Organized and coordinated conferences and monthly meetings.
- Schedule payments as requested by the principals and according to the needs of the family.
Customer Service
Executive Assistant Music Home Productions
04.2022 - 04.2023
- Resolved customer service issues related to pricing or discounts.
- Developed and implemented strategies for top-tier customer service.
- Offered administrative and customer service support to customers.
- Developed loyal customer base by providing excellent customer service.
Customer Service Coordinator
MEDISERVE Technologies SRL.
01.2020 - 01.2022
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Responded to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility, and claims.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Education
Associate of Arts - Occupational Health
UNIHORIZONTE
Bogotá, Colombia.12.2012
Language Proficiency - Italian
L'Italiano Porticando Srl
Turin, Italy.12.2019
BUSINESS ENGLISH - Professional English Certific
Milestones English Academy
Melbourne, Australia. 09.2018
Skills
- Scheduling
- Meeting planning
- Document handling
- Customer service
- File organization
Certification
- CPR Certificate, Red Cross, 2024
- AMI Montessori International - Assistants to Infancy (3-6)
Timeline
Executive Assistant
UHNW Family Office
04.2023 - 03.2025
Customer Service
Executive Assistant Music Home Productions
04.2022 - 04.2023
Customer Service Coordinator
MEDISERVE Technologies SRL.
01.2020 - 01.2022
Associate of Arts - Occupational Health
UNIHORIZONTE
Language Proficiency - Italian
L'Italiano Porticando Srl
BUSINESS ENGLISH - Professional English Certific
Milestones English Academy
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