SANDY BRAFFORD

Scheduled appointments for radiology testing and specialists on behalf of patients.

Prioritized and managed high-volume referral requests to streamline processing.

Obtain prior authorization for radiology testing and biopsies.

Collaborated with healthcare providers to verify and enhance accuracy of referral information.

Made calls to insurance companies to get pre-certification on behalf of patients. Also requested authorization on web sites for patients.

Provided timely updates on referral status to patients, ensuring clear communication and support.

• Managed multi-line phone system, directing calls to appropriate departments.
• Maintained patient records with accuracy, ensuring confidentiality and compliance.

Scheduled radiology tests.

Pulled patient charts and film jacket for appointments.

Oversaw appointment scheduling for accurate time and correct procedure.

Enhanced team productivity by delegating tasks effectively and overseeing daily work flow.

Assisted in the hiring process

Conducting interviews and on boarding new employees.

Managed daily office operations.

Handled sensitive information with discretion, maintaining confidentiality of documents and records.

Facilitated smooth communications between departments.

Processed medical insurance claims and payments.

Managed office bookkeeping with insurance and patient payments.

Enhanced office productivity by handling high volume of callers per day for appointments and inquiries.

Performed various administrative tasks by filing, copying and faxing.

Prepared and filed local B&O and City taxes