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Overview
Skills
Work History
Education
Hi, I’m

Sandy Cook

CSR
401 2nd Ave West Logan,WV
Sandy Cook
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Overview

1

Management

1

Customer relations

1

DME

1

People relations

11
years of professional experience
4
years of post-secondary education

Skills

  • Friendly, positive attitude
  • Customer service
  • Problem-solving
  • Time management
  • Dependable and responsible
  • Multitasking
  • Excellent communication
  • Critical thinking
  • Active listening
  • Decision-making
  • Problem resolution

Work History

Medical Services of America

Customer Service Representative
06.2022 - Current

Job overview

  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Siddy’s Daycare

Manager
05.2015 - 06.2022

Job overview

  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Walmart

Softline team member
04.2014 - 02.2015

Job overview

  • Operated cash register to process customer transactions.
  • Enhanced customer satisfaction by providing exceptional service and product knowledge.
  • Utilized company-provided tools to track individual performance metrics, identifying areas for improvement, and driving personal development.
  • Supported company initiatives and promotions by actively engaging with customers and highlighting current sales, discounts, and loyalty programs.

Education

Sharples High School
Sharples, WV

High School Graduate from Basic
09.1984 - 06.1988

University Overview

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