Management
Hi, I’m
Sandy Cook
CSR
401 2nd Ave West Logan,WV
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Overview
1
1
Customer relations
1
DME
1
People relations
11
years of professional experience
4
years of post-secondary education
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Active listening
- Decision-making
- Problem resolution
Work History
Medical Services of America
Customer Service Representative
06.2022 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Siddy’s Daycare
Manager
05.2015 - 06.2022
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Walmart
Softline team member
04.2014 - 02.2015
Job overview
- Operated cash register to process customer transactions.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Utilized company-provided tools to track individual performance metrics, identifying areas for improvement, and driving personal development.
- Supported company initiatives and promotions by actively engaging with customers and highlighting current sales, discounts, and loyalty programs.
Education
Sharples High School Sharples, WV
High School Graduate from Basic
09.1984 - 06.1988