Management
Hi, I’m
Sandy Cook
CSR
401 2nd Ave West Logan,WV
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Overview
1
1
Customer relations
1
DME
1
People relations
11
years of professional experience
4
years of post-secondary education
Skills
- Friendly, positive attitude
- Customer service
- Problem-solving
- Time management
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Active listening
- Decision-making
- Problem resolution
Work History
Medical Services of AmericaLogan, WV
Customer Service Representative
06.2022 - Current
Job overview
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Siddy’s DaycareLogan, WV
Manager
05.2015 - 06.2022
Job overview
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
WalmartLogan, WV
Softline team member
04.2014 - 02.2015
Job overview
- Operated cash register to process customer transactions.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Utilized company-provided tools to track individual performance metrics, identifying areas for improvement, and driving personal development.
- Supported company initiatives and promotions by actively engaging with customers and highlighting current sales, discounts, and loyalty programs.
Education
Sharples High School Sharples, WV
High School Graduate from Basic
09.1984 - 06.1988