Sandy Downs
Fairhope,AL
Summary
Professional in healthcare with solid experience in clinical and administrative duties. Skilled in patient care, medical procedures, and electronic health records. Strong focus on teamwork, adaptability, and delivering high-quality results. Reliable in fast-paced environments and adept at supporting medical staff and patients effectively.
Overview
12
12
years of professional experience
Work History
Medical Assistant
Birmingham Heart Clinic
Birmingham, AL
07.2024 - 02.2025
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
Admitting Clerk
Bradford Health
Warrior, AL
01.2023 - 05.2024
- Verified patient details and insurance coverage and collected co-pays.
- Reduced wait times for patients by efficiently managing high-volume admission periods during peak hours.
- Developed strong rapport with patients and family members, ensuring a compassionate and professional atmosphere during the admissions process.
- Provided exceptional customer service, addressing patient concerns promptly and professionally.
- Registered patients for labs, surgeries and radiology.
- Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
- Arranged forms and charts for each patient.
- Reviewed hospital schedule and confirmed arrival times.
- Enhanced patient satisfaction with timely and accurate registration of personal information and insurance details.
- Verified insurance eligibility for patients, resolving discrepancies prior to treatment whenever possible.
- Collaborated with medical staff to ensure seamless communication regarding patient status and bed availability.
- Organized patient records efficiently, ensuring easy access for healthcare providers when necessary.
Patient Care Technician
Magnolia Village Senior Living
Gardendale, AL
10.2022 - 05.2024
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Facilitated smooth transitions between shifts by maintaining thorough documentation of patient care activities and observations.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Supported optimal wound healing by skillfully changing dressings and monitoring for signs of infection or complications.
- Ensured safety and well-being of patients through diligent observation and reporting of changes in condition.
Administrative Assistant to the Director
Infinity Insurance
Birmingham, AL
12.2017 - 03.2021
- Enhanced director''s productivity by managing schedules, coordinating meetings, and handling travel arrangements.
- Increased efficiency in the workplace by organizing and maintaining an effective filing system for both physical and electronic documents.
- Monitored supervisor's work calendar and scheduled appointments, meetings, and travel.
- Reduced workload for the director by taking on additional responsibilities such as drafting correspondence, creating presentations, and preparing briefing materials.
- Managed incoming calls professionally, directing inquiries to appropriate personnel or providing relevant information as needed.
- Supported efficient meetings by organizing spaces and materials, documenting discussions, and distributing meeting notes.
Sales Associate
Walmart
Gardendale, AL
06.2013 - 06.2017
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma - Basic Courses
Cullman Christian Academy
Fultondale, AL05.2010
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- EMR / EHR
- Direct patient care
- Data entry
Timeline
Medical Assistant
Birmingham Heart Clinic
07.2024 - 02.2025
Admitting Clerk
Bradford Health
01.2023 - 05.2024
Patient Care Technician
Magnolia Village Senior Living
10.2022 - 05.2024
Administrative Assistant to the Director
Infinity Insurance
12.2017 - 03.2021
Sales Associate
Walmart
06.2013 - 06.2017
High School Diploma - Basic Courses
Cullman Christian Academy