Sandy Dulmage
Summary
As a Master Cosmetologist and Licensed Cosmetology Instructor customer service and leadership have built my business. I have over ten years of experience connecting with clients, assessing their need and recommending optimal choices.
Skilled in maintain interest relationships with customers through superior customer service and conflict resolution.
Results-focused and dedicated to maximizing satisfaction and retention by meeting individual customer needs.
Attention to detail, multitask, and time management are used to consistently meets goals.
Overview
10
10
years of professional experience
Work History
Stylist
Cutting Edge Salon
Dublin, GA
11.2021 - Current
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Organized sales area and work station to showcase products and boost sales.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Recorded notes for future reference about customer preferences and services delivered.
- Worked with men, women and children to complete styles on daily basis.
- Recorded client payments and payment information daily.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Designed individualized plans to assist customers in healing damaged or dry hair.
- Processed payments, entering sales in register for prompt customer service.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
Stylist
Brown and Company Salon
Dublin, GA
05.2021 - 09.2021
- Kept work area clean and neat to stay productive.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Backed up reception desk by answering phones, scheduling appointments and processing payments.
- Collected payment from customers and scheduled next appointments.
- Greeted each client and asked questions to determine their needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Recommended styles and treatments based on clients' needs and appearances.
- Provided comprehensive hair treatments for various types of hair.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Recommended hair styles to compliment clients' facial features and coloring.
- Maintained updated knowledge of industry products and chemical composition structure and properties.
- Organized sales area and work station to showcase products and boost sales.
- Promoted products and services on social media platforms to increase reach, engage with potential clients and showcase service portfolio.
- Collaborated with clients to increase profile and status through successful styling.
- Scheduled customer appointments and rearranged individual time slots to meet demand..
Owner/Stylist Manager
Willow Lane Salon
Dublin, GA
02.2019 - 05.2021
- Oversaw daily salon operations and performed general salon tasks.
- Ordered beauty products and beauty equipment and maintained inventory.
- Promoted services and products.
- Monitored cleaning methods and chemicals used to verify beauticians adhered to hygiene and safety practices.
- Hired and trained beauticians, as needed.
- Boosted sales by developing marketing promotions to strengthen outreach.
- Strengthened tracking of information by creating systems for organizing appointments, records and reports.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Managed operations budgeting, accounts payable and accounts receivable and payroll.
- Conferred with customers to understand needs and finalize purchase orders.
- Kept records for production, inventory, income and expenses.
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Kept up-to-date on regulatory changes affecting business operations.
- Set pricing structures according to market analytics and emerging trends.
- Handled customer issues to satisfaction by listening to complaints and offering effective solutions.
- Built and maintained strong clientele base by portraying professional image and presenting exceptional services.
- Set goals, prioritized tasks and held staff accountable for daily duties.
- Promoted services, products and discounts and showcased stylists' talent on social media.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Placed inventory orders, monitored shelf stock and tracked expenses.
- Trained and mentored team members to achieve optimal performance and meet challenging business targets.
- Addressed customer problems quickly and according to service standards.
- Increased customer loyalty and brought in new customers with targeted marketing and service strategies.
- Met and exceeded personal sales targets by applying excellent upselling skills and product knowledge to match each customer with optimal selections.
- Enforced safety procedures in accordance with facility policies and government regulations.
- Consulted with customers to understand needs and recommend professional services.
- Focused on retaining clients by keeping client report cards, which detailed personal services and purchases.
- Worked with diverse customers to provide satisfactory cuts and styles appropriate to individual ages, tastes and style preferences.
- Supervised banking procedures, cash flow and accounting processes.
- Handled staff development, budgeting and supply ordering.
- Developed new revenue streams by using social media accounts and strategic marketing activities to entice customers to try salon services.
- Created repeat business by developing long-term relationships with regular customers to increase client base.
- Consulted with customers regarding style objectives and upcoming events.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
Adjunct Instructor Cosmetology
Oconee Fall Line Technical College
Dublin, GA
05.2014 - 02.2019
- Lectured and communicated effectively with students from diverse backgrounds.
- Used lectures, discussions and demonstrations to increase learning and classroom success.
- Provided student feedback regarding areas in of need improvement and provided additional learning resources.
- Created unique, student-centered lesson plans and assignments for each class to promote maximum learning and knowledge retention.
- Created course materials and developed online and in-class discussion topics, lectures and presentations.
- Created and implemented course agendas, lesson plans and activities to successfully meet course objectives.
- Facilitated group discussions, encouraging students to address class concepts to increase understanding.
- Integrated multimedia technology in classroom instruction for well-rounded and engaging approach to instruction.
- Aided in migration of technological options and course materials for Cosmetology and Milady software to add better functionality for students and faculty members.
- Documented student assignments, attendance and test scores in online reporting systems.
- Adhered to and promoted university standards for academic achievement and community enrichment.
- Collaborated with faculty and academic administrators to discuss and implement curriculum changes.,
- Improved student performance by defining clear goals and communicating performance metrics.
- Fostered students' commitment to lifelong learning by connecting course materials to broader themes and current events.
- Maintained schedule of office hours to assist students and offer educational support.
- Distributed and posted course syllabus and answered student questions regarding standards, material, grading and progression at beginning of semester.
- Managed development of program for use in expansion of curriculum delivery options for entry-level students.
Stylist
Self-employed
Rentz, GA
11.2011 - 05.2014
- Kept work area clean and neat to stay productive.
- Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
- Collected payment from customers and scheduled next appointments.
- Greeted each client and asked questions to determine fashion needs.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
- Set up workstation and treatment room with products, equipment and supplies to facilitate services .
- Recommended styles and treatments based on clients' needs and appearances.
- Kept notes listing preferences and services provided to clients for quick reference.
- Provided comprehensive hair treatments for various types of hair.
- Washed, colored, cut and styled hair for high volume of clients daily.
- Evaluated client hair type, condition and desired outcome to determine ideal services.
- Maintained updated knowledge of industry products and chemical composition structure and properties.
- Evaluated client's hair and physical features to determine style and cut plans.
- Fostered clean and sanitary work environment to protect customers and staff from infection.
Education
Cosmetology, Cosmology Education
Oconee Fall Line Technical College
Dublin, GA11.2011
Skills
- Marketing understanding
- Customer buying trends
- Business management
- Outstanding customer service
- Customer consulting
- Quick learner
- Organization
- Conflict resolution
- Multitasking
- Project planning
- Troubleshooting
- Organizational skills
- Clerical
- Data management
- Problem resolution
- People skills
- Decision-making
- Supervision
- Friendly, positive attitude
- Invoicing and billing
- Scheduling and calendar management
- Accounts payable and receivable
- Banking operations
- Expense reporting
- Customer relations
- Billing
- Event coordination
- Issue response and resolution
- Back office operations
- Multi-line phone systems
- Professional networking
- Recordkeeping and bookkeeping
- Cash deposit preparation
- Sensitive material handling
- Customer consultation
- Relationship building and management
- Outstanding client retention
- Highly motivated self-starter
- Strong leader
Timeline
Stylist
Cutting Edge Salon
11.2021 - Current
Stylist
Brown and Company Salon
05.2021 - 09.2021
Owner/Stylist Manager
Willow Lane Salon
02.2019 - 05.2021
Adjunct Instructor Cosmetology
Oconee Fall Line Technical College
05.2014 - 02.2019
Stylist
Self-employed
11.2011 - 05.2014
Cosmetology, Cosmology Education
Oconee Fall Line Technical College