Sandy Hernandez
Hialeah,FL
Summary
Dedicated customer service representative with a real passion for delivering an exceptional customer experience .Possessing more than 10 years of hands on experience in customer service ,adept at collaborating with diverse teams ensuring operational efficiency. Eager to bring my expertise and commitment to excellence to a place were i can develop my career , currently enrolled in an Information Technology program to enhance technical problem-solving skills and adapt to evolving digital support platforms."
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Brinker
Miami, FL
11.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Property Management Assistant
CHOICE SERVICES LLC
Miami Beach, FL
01.2023 - 11.2023
- Developed and implemented operational policies and procedures to ensure efficiency and accuracy of workflows.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Tracked progress on projects and provided timely feedback to staff members.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Custom Service
orreilly
La Habana , Cuba
09.2018 - 06.2022
- Created detailed reports on service requests received by customers.
- Resolved customer complaints quickly and efficiently.
- Used service skills and technical knowledge to ascertain issues and provide swift, successful resolutions.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Education
Certificate - Information And Communication Technology
MDC
Miami, FL12-2025
High School Diploma -
William Sole
Foreign Country06-2006
Skills
- Strategic Development
- Inventory Management
- Client Support
- Product Expertise
- speed and efficiency
- Collaborative Teamwork
- Efficient Multitasking
Websites
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Service Representative
Brinker
11.2023 - Current
Property Management Assistant
CHOICE SERVICES LLC
01.2023 - 11.2023
Custom Service
orreilly
09.2018 - 06.2022
Certificate - Information And Communication Technology
MDC
High School Diploma -
William Sole