Sandy Kahl
Parkville,MD
Summary
4 years Corporate Trainer / 8 years patient representative at Excelsia Injury Care with a proven track record in developing impactful training modules and enhancing employee performance. Skilled in data entry and customer service, I excel at fostering collaboration and improving patient satisfaction through effective communication and compassionate care. Recognized for reliability and calmness under pressure, with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments.
Overview
12
12
years of professional experience
Work History
Corporate Trainer
Excelsia Injury Care
Glen Burnie, MD
03.2013 - Current
- Conducted evaluations and observed employee performance to identify areas of needed improvement.
- Developed engaging and entertaining presentations to maintain employee attention and improve impact of training
- Trained and mentored Number new personnel hired to fulfill various roles.
- Provided coaching and mentoring to employees.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Collaborated with management to identify company training needs and scheduling.
- Prepared educational materials such as module summaries and informational packets.
- Designed comprehensive training modules for new hires, improving their time
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Collaborated with medical staff to ensure timely and accurate communication of patient needs.
- Verified any changes or data updates to patient records and checked insurance information at each visit.
- Provided exceptional customer service to patients, creating a welcoming and supportive environment.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
- Answered incoming calls, scheduled appointments and filed medical records.
- Responded to inquiries by directing calls to appropriate personnel.
- Organized patient records and database to facilitate information storage and retrieval.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
Surgical Scheduler
Serge Center of Whitemarsh
White Marsh, MD
03.2021 - 03.2022
- Provided exceptional customer service when addressing patient inquiries or concerns regarding their scheduled surgeries.
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
- Contacted insurance companies to obtain authorizations and gathered all related medical records.
- Coordinated with insurance companies to obtain pre-authorizations for scheduled surgeries, minimizing financial barriers for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Checked patients in and out and collected payments.
- Obtained payments from patients and scanned identification and insurance cards.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Performed various administrative tasks by filing, copying and faxing documents.
- Organized and maintained patient chart filing system to promote quick data finding for staff.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Education
Essex Community College
Skills
- Data entry
- Class scheduling
- Customer service
- Scheduling appointments
- Insurance verification
- Clinical data entry
- Friendly and outgoing
- Multitasking and organization
- Patient check-in
- Electronic health records
- Phone and email etiquette
- Flexible schedule
- Patient registration
- Appointment scheduling
- Training coordination
- Patient identity verification
- Punctual and hardworking
- Calm and effective under pressure
- Multitasking
- Reliability
- Caring and empathetic
- Multitasking Abilities
- Front desk operations
Timeline
Surgical Scheduler
Serge Center of Whitemarsh
03.2021 - 03.2022
Corporate Trainer
Excelsia Injury Care
03.2013 - Current
Essex Community College