Sandy Lapierre
Atlanta,GA
Summary
A tech-savvy, results-oriented sales professional with a solid history of surpassing sales goals in the sales industry. Proficient in lead generation, cultivating relationships, and solution-based selling, with a comprehensive knowledge of SaaS products and cloud technology. Adept in performing market research, crafting strategic sales strategies, and providing outstanding customer service. An effective communicator and team player, skilled in managing intricate sales processes and fostering revenue expansion. Eager to apply my expertise and contribute to success in a vibrant sales or client-centric role.
Overview
4
4
years of professional experience
Work History
Sales Representative
Angie's List
Remote, FL
06.2024 - 10.2024
- Utilized CRM software to effectively generate leads and manage customer relationships
- Successfully made over 130 dials per day to potential clients, resulting in increased lead generation and sales conversions
- Negotiated pricing contracts with customers to maximize profits.
- Generated leads through cold calling and email outreach campaigns.
- Established relationships with key decision makers at target companies.
Sales Agent
Nations Benefit
Remote, FL
03.2023 - 04.2024
- Conducted extensive market research to identify potential leads and prospects.
- Conducted cold calls and emails to initiate conversations and qualify leads.
- Managed and maintained a sales pipeline to track progress and opportunities.
- Followed up with leads to gather feedback, address concerns, and facilitate next steps in the sales cycle.
- Consistently met or exceeded monthly/quarterly sales targets and KPIs
Health Insurance Sales Agent
Teleperformance
Remote, FL
08.2022 - 03.2023
- Advised customers on health insurance coverage options, including premiums, deductibles, copays, and network providers.
- Updated CRM systems (Salesforce, HubSpot) with accurate and timely information on leads, contacts, and opportunities.
- Consistently met or exceeded monthly/quarterly sales targets and KPIs.
- Implemented strategies to improve conversion rates and increase revenue opportunities.
- Provided ongoing support for existing customers through phone calls, emails, and meetings.
Customer Service Representative
Alorica
Miami, FL
09.2021 - 08.2022
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Front Desk Receptionist
Firstservice Residential
Miami, FL
02.2021 - 09.2021
- Created monthly reports on front desk activities for management review.
- Liaised with building management to address maintenance issues in common areas or office spaces.
- Answered incoming calls, directed them to appropriate personnel, and took messages.
- Greeted, assisted and directed visitors with professional attitude.
- Responded promptly to email inquiries from both internal staff members and external clients.
- Assisted with administrative tasks such as photocopying, scanning, and filing documents.
Education
Certification - Sales Development Specialization
CourseCareers
Remote02-2024
High School Diploma -
Hallandale High School
Hallandale Beach, FL06-2020
Some College (No Degree) - Business Administration And Management
University of Miami
Miami, FLSkills
- CRM and sales software proficiency
- Analytical and problem-solving skills
- Adaptability and resilience
- Lead generation and prospecting
- Inbound and outbound calling
- Interpersonal skills
- Sales and Marketing negotiation
- Cold calling and cold emailing
- Satisfaction monitoring
Timeline
Sales Representative
Angie's List
06.2024 - 10.2024
Sales Agent
Nations Benefit
03.2023 - 04.2024
Health Insurance Sales Agent
Teleperformance
08.2022 - 03.2023
Customer Service Representative
Alorica
09.2021 - 08.2022
Front Desk Receptionist
Firstservice Residential
02.2021 - 09.2021
Certification - Sales Development Specialization
CourseCareers
High School Diploma -
Hallandale High School
Some College (No Degree) - Business Administration And Management
University of Miami