Sandy Mui
Whitestone,STATE_US
Summary
Dedicated Support Broker with expertise in personalized support and client satisfaction. Skilled in coordinating individualized plans and facilitating workshops to enhance client empowerment.
Overview
7
7
years of professional experience
Work History
Support Broker
Shema Kolainu- Hear Our Voices
09.2021 - Current
- Facilitated client access to services through personalized support and advocacy.
- Developed individualized service plans tailored to client needs and preferences.
- Coordinated with community resources to enhance service delivery and client outcomes.
- Monitored progress of clients, adjusting plans as necessary to ensure effectiveness.
Support Broker
Hamaspik Of Kings County
05.2021 - Current
- Coordinated individualized support plans for clients, ensuring alignment with their specific needs and preferences.
- Organized workshops on topics such as budgeting, self-advocacy, and employment skills to promote empowerment among clients.
- Enhanced client satisfaction by providing personalized support and tailored service plans.
Manager
Teapulse
01.2019 - 02.2019
- Oversaw daily operations to ensure high-quality service and product consistency.
- Developed and implemented staff training programs to enhance team performance and efficiency.
- Analyzed customer feedback to drive improvements in product offerings and service standards.
- Collaborated with cross-functional teams to optimize inventory management processes.
- Mentored junior managers, fostering leadership skills and promoting a culture of continuous improvement.
Education
GED -
Kingsborough Community College
Brooklyn, NY09-2018
Skills
- Decision-making skills
- Customer service background
- Complaint handling
- Complex Problem-solving
Timeline
Support Broker
Shema Kolainu- Hear Our Voices
09.2021 - Current
Support Broker
Hamaspik Of Kings County
05.2021 - Current
Manager
Teapulse
01.2019 - 02.2019
GED -
Kingsborough Community College