Sandy Nguyen
Tacoma,WA
Overview
5
5
years of professional experience
Work History
Customer Service Representative
GoodToGo!
Renton, WA
04.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and improving overall user experience.
Sales Ambassador
CLEAR | SeaTac
07.2023 - 01.2025
- Validate airline documents and verify CLEAR members to ensure a safe and efficient traveling experience.
- Provide exceptional customer service to a variety of passengers in a high-pressure airport environment.
- Adhere to CLEAR policies and procedures to ensure a seamless experience for travelers.
- Able to explain CLEAR services and influence customers through sales
Mental Health Program Intern
Asia Pacific Cultural Center
Tacoma, Washington
07.2023 - 08.2023
- Collaborated in a dynamic, culturally diverse environment, enhancing understanding of local events and AANHPI communities through outreach.
- Strengthened written and oral communication skills through active participation in meetings and presentations.
- Designed promotional materials for events and workshops, effectively engaging community members through social media.
- Co-directed final project highlighting the community and awareness towards mental health
Security Guard
Axis
02.2023 - 07.2023
- Provided customer service and engaged with attendees at various events.
- Ensured compliance with Axis policies and maintained safety in crowded environments.
- Gained insight into the entertainment and sports industry.
- Effectively protect and ensure compliance and regulation within crowds
Product Marketing Associate
Beauty Supply Shop
05.2022 - 07.2023
- Marketed products with appropriate images and descriptive listings.
- Identified products in need of restocking by taking accurate inventories.
- Logged products for inventory using Google Sheets/Excel.
- Organized inventory to enhance accessibility and efficiency.
Cashier/Server
MSM Deli
08.2020 - 07.2021
- Managed orders through computer system and phone calls
- Fostered positive relationships within the team to enhance service quality and workplace morale.
- Resolved customer concerns, relaying relevant information to management.
Education
BA - Communication and Media Studies
University of Washington Tacoma
Tacoma, Washington06.2024
Skills
- Administrative Support
- Collaboration
- Communication Skills
- Customer Service
- Digital Media
- Call center experience
- Computer proficiency
- Social Media
- Team Building
- Time Management Skills
Timeline
Customer Service Representative
GoodToGo!
04.2025 - Current
Sales Ambassador
CLEAR | SeaTac
07.2023 - 01.2025
Mental Health Program Intern
Asia Pacific Cultural Center
07.2023 - 08.2023
Security Guard
Axis
02.2023 - 07.2023
Product Marketing Associate
Beauty Supply Shop
05.2022 - 07.2023
Cashier/Server
MSM Deli
08.2020 - 07.2021
BA - Communication and Media Studies
University of Washington Tacoma