Sandy Pearsall
Garner,NC
Summary
30 yrs CUSTOMER SERVICE
Results-driven Customer Service Assistant known for high productivity and efficient task completion. Possess specialized skills in conflict resolution, customer relationship management, and multitasking. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty. Committed to maintaining professionalism and courtesy in fast-paced environments.
Overview
31
31
years of professional experience
Work History
Assistant Manager
Dollar General
Raleigh, NC
09.2024 - 12.2025
- Supported the daily operations of a high-volume retail store, ensuring efficiency in merchandising, customer service, and inventory control
- Assisted in managing daily store operations and ensuring smooth workflow.
- Supervised and trained a team of employees, fostering a positive work environment and improving team performance
- Delivered exceptional customer service by promptly resolving concerns and ensuring a welcoming in-store experience
- Oversaw cash handling procedures, including register operations, daily reconciliations, preparing bank deposits, and maintaining financial accuracy
- Conducted regular performance evaluations, coaching team members to support professional growth and meet company standards
- Ensured compliance with company policies, safety regulations, and loss prevention practices
- Assisted in managing daily store operations and team activities.
- Ensured compliance with company policies and safety standards.
- Coordinated inventory management and stock replenishment processes.
- Led team meetings to discuss strategies for improving customer service.
- Monitored sales trends to optimize product placement and promotions.
- Resolved customer complaints effectively to maintain satisfact
- Managed customer service inquiries and complaints in a timely manner.
Inventory Specialist
Insight Global
Raleigh, NC
04.2024 - 08.2024
- Tracked and recorded all incoming and outgoing shipments to ensure accurate and up-to-date inventory records
- Matched purchase orders and vendor quotes with incoming deliveries to verify accuracy and resolve discrepancies
- Monitored inventory levels and flagged low-stock items, initiating timely reorders to prevent shortages
- Maintained organized records of inventory transactions and shipment logs using internal tracking systems
- Collaborated with warehouse and logistics teams to ensure efficient flow of materials and timely order fulfillment
- Performed routine inventory audits to identify discrepancies and support accurate reporting
Pharmacy Technician/Inventory Specialist
Triangle Compounding Pharmacy
Cary, NC
09.2023 - 04.2024
- Managed and maintained accurate inventory levels of prescription medications and over-the-counter products, ensuring timely reordering and restocking
- Processed and verified incoming shipments, scanning and organizing products in accordance with pharmacy regulations
- Collaborated with pharmacists in the sterile compounding room, assisting with precise chemical measurements and preparation of custom medications
- Provided friendly and knowledgeable customer service to walk-in clients, assisting with prescription pickups and OTC product purchases
- Prepared, packaged, and shipped medications via FedEx and UPS, following proper handling protocols for sensitive and time-sensitive pharmaceuticals
- Ensured compliance with safety, storage, and labeling regulations in both the front-of-house and compounding environments
Returns Analyst/Data Planner/ Call Center/ Remote/
Siemens Medical Solutions
Cary, NC
07.2000 - 01.2023
- Provided exceptional customer service through inbound and outbound call center support, remote, assisting clients with returns, order issues, and product inquiries
- Conducted root cause analysis to resolve complex problems, ensuring long-term solutions and high customer satisfaction
- Played a key role in systems transitions by performing user support, documentation, testing, and implementation for platform updates
- Coordinated and analyzed supply orders to align with customer demand, reduce storage and transport costs, and improve inventory turnover
- Streamlined inventory management processes to enhance efficiency and drive cost savings across the supply chain
- Monitored vendor performance to ensure compliance with contract terms, quality standards, and timely delivery
Purchasing/Inventory Specialist
Telerent Leasing Corporation
Raleigh, NC
01.1995 - 01.2000
- Monitored and analyzed inventory data to support strategic purchasing decisions and optimize pricing and marketing strategies
- Evaluated stock levels and recommended purchase orders to maintain adequate inventory and prevent shortages
- Oversaw inventory cycle counts, ensuring accuracy in product tracking, surplus management, and returns processing
- Maintained detailed records for damaged goods, product returns, and accounting adjustments to support operational efficiency
- Collaborated with vendors and internal departments to coordinate deliveries, manage procurement timelines, and resolve discrepancies
- Contributed to cost-control initiatives by identifying trends in inventory usage and recommending process improvements
Education
Associate of Computer Science Technology -
Wake Technical Community College
Raleigh, NCSkills
- Remote
- Call Center
- Hybrid
- Customer service
- Inventory management
- Cash handling
- Team building
- Visual merchandising
- Supply chain management
- Time management
- Attention to detail
- Data analysis
- Effective communication
- SAP
- Supply and demand requirements
- Order fulfillment
- Quality procedures
Timeline
Assistant Manager
Dollar General
09.2024 - 12.2025
Inventory Specialist
Insight Global
04.2024 - 08.2024
Pharmacy Technician/Inventory Specialist
Triangle Compounding Pharmacy
09.2023 - 04.2024
Returns Analyst/Data Planner/ Call Center/ Remote/
Siemens Medical Solutions
07.2000 - 01.2023
Purchasing/Inventory Specialist
Telerent Leasing Corporation
01.1995 - 01.2000
Associate of Computer Science Technology -
Wake Technical Community College