Sandy Perez
Fort Worth,TX
Summary
Certified Medical Assistant with relevant experience in fast-paced healthcare settings. Strong background in patient care, medical terminology, and electronic health record systems. Showcased ability to manage multiple tasks simultaneously and adapt to changing environments or demands. Success noted in improving clinic workflow efficiency and contributing positively to team-focused environments.
Overview
4
4
years of professional experience
Work History
Medical Assistant
FORT WORTH HEART
Burleson, TX
10.2023 - Current
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Conducted EKGs, spirometry testing, audiograms and other diagnostic tests as requested by the physician.
- Organized patient charts before each day's clinic sessions began.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Scheduled appointments for patients via phone and in person.
- Documented notes during patient visits.
- Responded to patient callbacks and phone-in prescription refill requests.
- Provide instructions in sleep study devices and answer patient questions to ensure understanding.
Customer Service Representative
Portfolio Recovery Associates
Haltom City, TX
10.2020 - 09.2021
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Crowley High School
Crowley, Tx4 2018
CERTIFICATION - MEDICAL ASSISTANT
The College of Health Care Professions
Fort Worth, TX04-2023
Skills
- Team Leadership
- Fluent Bilingual Speaker
- Patience
- Computer Skills
- Customer Satisfaction
- Responsible
- Multitask
- HIPAA Compliance
- Data Entry
- Medical Terminology
- Patient Scheduling
- Patient-focused care
- Vital sign monitors
- Conversant in SPANISH
- Compassionate
Timeline
Medical Assistant
FORT WORTH HEART
10.2023 - Current
Customer Service Representative
Portfolio Recovery Associates
10.2020 - 09.2021
High School Diploma -
Crowley High School
CERTIFICATION - MEDICAL ASSISTANT
The College of Health Care Professions
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