Sandy Santiago
Billings,MT
Overview
2000
2000
years of professional experience
Work History
Sales Associate
RadioShack
Colorado Springs, CO
2008 - 2010
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed sales transactions accurately using point-of-sale systems.
- Maintained organized merchandise displays to drive sales and improve store appearance.
- Collaborated with team members to achieve daily sales targets and customer satisfaction goals.
- Conducted inventory checks and restocked shelves to ensure product availability.
- Provided technical support for electronic products, addressing customer concerns effectively.
- Trained new staff on customer service protocols and store procedures for consistency in operations.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Technician
Storage Technology
Ponce PR
05.1990 - 09.1999
- Operated and maintained precision tools for efficient equipment assembly.
- Conducted routine inspections to ensure compliance with safety standards.
- Collaborated with team members to streamline workflow processes and enhance productivity.
- Diagnosed and resolved technical issues to minimize downtime in operations.
- Assisted in training new technicians on equipment handling and safety protocols.
- Monitored equipment performance metrics, identifying areas for improvement.
- Enhanced troubleshooting techniques, reducing response time to service requests.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
Education
Associate of Applied Science -
Ponce Technical School
Ponce PR05-1981
Skills
Customer service, sales,team support
Timeline
Technician
Storage Technology
05.1990 - 09.1999
Sales Associate
RadioShack
2008 - 2010
Associate of Applied Science -
Ponce Technical School