Sandy Schasteen

Delivered prescriptions for all 4 stores in Idaho Falls.

• Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
• Reviewed and verified customer information and insurance provider information.
• Maintained proper drug storage procedures, registries, and records for controlled drugs.
• Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.

• Created and maintained detailed training records and reports for management review.
• Coordinated with department leaders to identify training needs and develop targeted solutions.
• Produced training manuals, presentations and resources for enhanced learning.
• Worked with central management to identify, plan, align, and address training needs.
• Updated training records and curriculum materials database routinely, ensuring accuracy and availability of all required documentation.
• Supported and trained [Number] staff members to achieve and maintain top client satisfaction.
• Produced targeted instructional materials and training curriculum focused on [Area of study] for organizational implementation.
• Scheduled and coordinated training sessions, including booking facilities and arranging catering.
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
• Verified training program compliance with applicable laws and regulations.
• Trained and mentored [Number] new personnel hired to fulfill various roles.
• Established and maintained quality control standards.
• Coordinated training schedules across sites with supervisors and managers to optimize training initiatives and work-flow management

• Collaborated with other technicians to troubleshoot and resolve technical issues.
• Installed and configured new devices and system components.
• Responded to service requests during and after business hours.
• Installed and repaired network cabling, hardware and software to maximize operational efficiency.
• Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
• Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
• Performed periodic system upgrades and maintenance to meet industry standards.
• Managed and prioritized customer service requests to achieve prompt resolution.
• Provided training to customers to enhance use and understanding of network systems.
• Implemented training programs to improve knowledge and skills of new technicians.
• Implemented security measures to protect network systems from unauthorized access and threats.
• Performed preventive maintenance of telecommunications equipment.

• Installed wiring, cabling and networking hardware on customer premises.
• Installed and configured new devices and system components.
• Planned layouts and ran cable into buildings and through walls, attics, and crawl spaces.
• Responded to service requests during and after business hours.
• Performed preventive maintenance of telecommunications equipment.
• Read blueprints and schematics to correctly place equipment.
• Coordinated installation of new users and relocations of existing users.
• Worked closely with network administrators and server engineers to deliver quality service.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Excellent communication skills, both verbal and written.
• Proved successful working within tight deadlines and a fast-paced environment.
• Strengthened communication skills through regular interactions with others.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend and holiday shifts.
• Developed and maintained courteous and effective working relationships.