Sandy Schell
Chula Vista,CA
Summary
Enthusiastic, bilingual, motivated, and reliable Patient Service Representative. Competent at managing responsibilities in Urgent Care and multiple departments. Works well under pressure as part of a team in a fast-paced, intense environment smoothly. Excels in communication and is talented in problem-solving. Committed to delivering exceptional patient service to all socioeconomic backgrounds and building rapport.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Access Representative
San Ysidro Health
Chula Vista, CA
09.2016 - Current
- Greeted patients and visitors in a courteous and friendly manner.
- Maintained confidentiality of all patient HIPAA regulations.
- Assisted with scheduling appointments.
- Ensured accuracy of registration through the Epic system.
- Processed patients in urgent care, lab, x-ray, and specialty department.
- Answered phones promptly in a professional manner.
- Scanned documents into patients' charts electronically.
- Verified insurance coverage for services during check-in processes.
- Responded to patient inquiries regarding billing or financial matters.
- Communicated financial obligations to patients
- Collected nominal fees at time of service in cash and debit card.
- Collaborated with staff to meet patient needs and ensure excellent quality service was delivered at all times.
Medical Assistant
Provant Health Solutions
San Diego, CA
08.2015 - 08.2016
- Assisted clients with registration.
- Built strong and trusting rapport with clients.
- Collected and recorded clients' BMI, height/weight, and vital signs.
- Performed finger stick to measure glucose and cholesterol levels.
- Documented clients' results manually.
- Ensured that all instruments used were cleaned properly after each use.
- Participated in meetings to discuss progress made towards goals.
- Communicated effectively with other teams to ensure resolution of problems quickly.
Medical Assistant
Onsite Wellness
San Diego, CA
07.2015 - 07.2016
- Communicated clearly and effectively with patients.
- Documented notes during patient visits.
- Maintained accurate medical records through data entry.
- Performed finger stick to measure glucose and cholesterol levels.
- Assisted in BMI, BP, Weight/Height, Derma view, and Bone Density.
- Inspected equipment to ensure proper working prior to use on patients.
- Cleaned and sterilized instruments and disposed of contaminated supplies.
Education
Some College (No Degree) - Undergraduate A.S. Medical Assistant/CNA
Guam Community College
Mangilao04-2015
Certified Medical Assistant -
UEI College
Chula Vista, CA05.2011
Skills
- Good oral and written communication skills
- Type 75 wpm
- Insurance knowledgeable
- Phone and Email Etiquette
- Works well independently and as a team
- Multitasking and Organization
- Medical terminology
- Proper documentation
- Knowledgeable in Microsoft Office
- Math ability to calculate accounts and handle money
Certification
- CPR/BLS/First Aid Certification
- OSHA/HIPPA Certification
References
Available upon request
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Access Representative
San Ysidro Health
09.2016 - Current
Medical Assistant
Provant Health Solutions
08.2015 - 08.2016
Medical Assistant
Onsite Wellness
07.2015 - 07.2016
Some College (No Degree) - Undergraduate A.S. Medical Assistant/CNA
Guam Community College
Certified Medical Assistant -
UEI College
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