Sandy Valles
Harvey,IL
Summary
Dynamic manager with proven expertise at Little Caesars, excelling in team leadership and customer service. Successfully mentored staff, enhancing productivity and engagement. Skilled in decision-making and sales management, I improved operational efficiency and customer satisfaction through effective training and relationship building. Committed to fostering a collaborative work environment.
Overview
5
5
years of professional experience
Work History
Manager
Little Caesars
3770 Lincoln Highway, Olympia Fields, IL 60461
12.2024 - 12.2025
- Mentored junior staff to foster skill development and team collaboration.
- Analyzed performance metrics to identify areas for process improvement.
- Managed and motivated employees to be productive and engaged in work.
- Managed daily store operations, ensuring adherence to company policies and procedures.
- Supervised staff performance, providing training and support to enhance team efficiency.
- Assisted with hiring, training and mentoring new staff members.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Approved regular payroll submissions for employees.
- Supervised guests at front counter, answering questions regarding products.
- Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Lead Cashier
Perry's Brothers Gyros
3772 Lincoln Highway, Olympia Fields, IL 60461
05.2021 - 11.2024
- Supervised daily cash operations, ensuring accuracy and efficiency in transactions.
- Trained and mentored new cashiers on procedures and customer service standards.
- Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
- Processed both cash and card purchases and returns.
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Oversaw the cleanliness and organization of the front-end area, creating a welcoming atmosphere for customers.
- Communicated with customers and team members to solve problems.
- Quickly and accurately counted drawers at start and end of each shift.
- Restocked and organized merchandise in front lanes.
- Increased customer loyalty and retention.
Education
High School Diploma -
Rich Township High School - STEM
3600 W 203rd St Olympia Fields, IL 6046105-2025
Skills
- Staff training
- Hiring and training
- Relationship building
- Shift scheduling
- Sales management
- Staff training and development
- Team development
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal communication
- Team development
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Manager
Little Caesars
12.2024 - 12.2025
Lead Cashier
Perry's Brothers Gyros
05.2021 - 11.2024
High School Diploma -
Rich Township High School - STEM