Sanetrice Coleman
Customer Service
Lakeland,Florida
Summary
Dynamic customer service professional with a proven track record at SYKES, adept at resolving inquiries and enhancing customer satisfaction. Skilled in transaction processing and team collaboration, I have successfully streamlined service strategies, contributing to improved operational efficiency and customer engagement. Committed to delivering exceptional service and fostering team knowledge.
Overview
8
8
years of professional experience
Work History
Customer Service
SYKES
01.2022 - 07.2025
- Assisted customers by resolving inquiries and providing accurate information to enhance the overall service experience.
- Processed customer transactions efficiently and accurately, ensuring a smooth and pleasant checkout experience.
- Maintained product knowledge to effectively address customer questions and recommend suitable solutions.
- Collaborated with team members to ensure timely restocking of merchandise and organized displays.
Customer Service Representative
The Results Company
01.2018 - 04.2020
- Delivered exceptional customer service by promptly resolving inquiries, enhancing overall customer satisfaction and loyalty.
- Managed high-volume call traffic efficiently, ensuring timely responses and minimizing customer wait times.
- Collaborated with team members to streamline processes, resulting in improved service delivery and operational efficiency.
- Trained new staff on customer service protocols, fostering a knowledgeable team capable of handling diverse customer needs.
- Utilized CRM software to document interactions, maintaining accurate records and ensuring seamless follow-up on customer issues.
Customer Service Representative
Walmart.com
03.2017 - 05.2019
- Actively participated in feedback sessions, contributing insights that led to improved service strategies and customer engagement.
- Assisted in the development of training materials, reinforcing best practices and enhancing service quality across the team.
Education
High School Diploma - Academic
Bartow Senior High School
Bartow, FL06.1997
Skills
Customer inquiries
Transaction processing
Product knowledge
Team collaboration
Service strategies
Customer engagement
Issue resolution
Record keeping
Timeline
Customer Service
SYKES
01.2022 - 07.2025
Customer Service Representative
The Results Company
01.2018 - 04.2020
Customer Service Representative
Walmart.com
03.2017 - 05.2019
High School Diploma - Academic
Bartow Senior High School