Sania Blocker
Atlanta,GA
Summary
Detail-oriented paralegal skilled in case management and client communication. Proven ability to navigate complex processes and deliver exceptional customer service.
Overview
6
6
years of professional experience
Work History
Paralegal
The Law Offices of James L. Roberts, P.C.
Atlanta, GA
09.2024 - Current
- Guided clients through intake process by outlining procedures and timelines.
- Oversaw insurance claim setup to ensure timely processing after client retained attorney office.
- Drafted and mailed letters of representation, spoliation letters, and related correspondence.
- Analyzed declaration pages and policy limits.
- Coordinated client treatment and tracked progress to support case development.
- Requested and collected medical records from healthcare providers.
- Drafted and sent demand letters to communicate client position and facilitate resolution.
- Maintained organized mail and case files.
Hospitality Worker
Escovitchez
Atlanta, GA
02.2021 - 09.2024
- Resolved guest complaints promptly to enhance overall experience.
- Resolved customer complaints professionally while maintaining a friendly attitude towards patrons.
- Provided exceptional customer service in fast-paced dining environment.
- Assisted guests by promptly responding to questions, requests and concerns.
- Collaborated with team to ensure smooth service during busy hours.
- Handled cash transactions and processed payments efficiently.
Front Desk Receptionist
Even Hotel
Alpharetta, Georgia
01.2024 - 07.2024
- Greeted guests warmly, facilitating smooth check-in and check-out processes.
- Coordinated room reservations using hotel management software efficiently.
- Assisted guests with inquiries, providing information about hotel amenities and services.
- Handled guest complaints professionally, ensuring timely escalation for effective resolution.
- Processed payments and maintained accurate records of transactions daily.
- Resolved customer complaints efficiently, adhering to established protocols to enhance guest satisfaction.
Customer Service Representative
Capital One
Duluth, Georgia
10.2020 - 02.2021
- Resolved customer complaints through effective problem-solving techniques.
- Assisted customers with account inquiries and transaction issues.
- Engaged customers through regular communication to enhance satisfaction.
- Educated clients on product features and services to improve their banking experience.
- Collaborated with team members to streamline service delivery processes.
- Maintained up-to-date knowledge of banking policies and regulations.
Education
Bachelor of Science - Criminal Justice
Georgia Southern University
Statesboro, GA09-2026
Skills
- Legal document analysis
- Case management
- Attorney support
- Insurance claims
- File management
- Demand Drafting
- Records management
- Client communication
- Client advocacy
- Conflict resolution
- Time management
- Law Office Administration
- Attention to detail
- Notary public
Timeline
Paralegal
The Law Offices of James L. Roberts, P.C.
09.2024 - Current
Front Desk Receptionist
Even Hotel
01.2024 - 07.2024
Hospitality Worker
Escovitchez
02.2021 - 09.2024
Customer Service Representative
Capital One
10.2020 - 02.2021
Bachelor of Science - Criminal Justice
Georgia Southern University