Saniah Frazier
Fridays Bar And Grill
Charlotte,NC
6
years of professional experience
Dynamic customer service professional with a strong work ethic and exceptional guest engagement skills, honed at Bank of America. Proven ability to resolve conflicts and enhance service quality, while effectively managing cash handling and maintaining operational efficiency. Committed to delivering outstanding experiences and fostering lasting customer relationships.
Work History
Server
5 Years 7 Months- Delivered outstanding customer service by rapidly responding to guest inquiries and concerns.
- Collaborated with kitchen personnel to optimize food preparation and delivery during high-volume periods.
- Upheld cleanliness and organization of dining spaces, enhancing overall guest satisfaction.
- Facilitated the training of new staff on service standards and operational procedures.
- Managed POS system for order placements, billing, and complimentary item processing.
- Resolved customer complaints effectively, ensuring swift resolution and strengthening relationships.
- Maintained a clean dining room and work areas by bussing and resetting tables efficiently.
Bartender
6 Months- Prepared signature cocktails and maintained quality standards in beverage presentation.
- Assisted in managing bar inventory to minimize waste and sustain stock levels.
- Supported high-volume service during events on nights and weekends.
- Followed procedures for opening and closing the bar to ensure readiness for each shift.
- Kept workspace clean and organized to comply with health and safety regulations.
- Maintained a well-stocked bar to fulfill customer demands.
- Adhered to alcohol awareness protocols to prevent excessive guest intoxication.
Customer Service Representative
4 Years 6 Months- Responded to customer inquiries, providing accurate information on banking products and services.
- Identified process inefficiencies, recommending improvements to streamline workflows and enhance service quality.
- Managed escalated customer complaints, employing conflict resolution skills to restore trust and satisfaction.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
High School Diploma
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Customer service
Timeline
Customer Service Representative
Bank of America
02.2022 - 2025Read More
Bartender
Moxy Hotel
09.2021 - 03.2022Read More
Server
Fridays Bar And Grill
01.2021 - CurrentRead More
James H Groves
High School Diploma
Read More