Sanita Bejai
Queens,United States
Summary
5+ years of experience in healthcare facilities and a proven track record of exceptional skills in training and development, customer service, and detailed documentation, consistently achieving improvements in resident care quality. Passionate about delivering high-quality care and fostering a supportive, collaborative environment for both residents and staff members.
Overview
8
8
years of professional experience
Work History
Receptionist
The Bristal Assisted Living
Valley stream
10.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained visitor log for entering and leaving facility for security purposes.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Minimizes patients’ stress by anticipating their anxieties, answering questions, and maintaining a calm and orderly environment in the reception area.
Medication technician
The Bristal assisted living
Valley stream
07.2022 - 07.2024
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
- Unpacked, sorted, counted, and labeled all incoming medications to keep optimum inventory levels.
- Balanced the needs of multiple patients simultaneously while maintaining accuracy in medication preparation and distribution, contributing to overall patient satisfaction.
- Reordered medication to maintain adequate supply.
- Reviewed patient progress to document effects of any prescribed medication.
- Documented medication administration into electronic medical records (EMR) to avoid duplication of medication dosages.
- Monitored patient responses to medication to report adverse reactions quickly.
- Supported patients'' adherence to treatment plans by providing clear instructions, answering questions, and addressing concerns.
- Assisted in training new Medication Technicians on best practices and company policies, fostering a culture of continuous learning.
- Maintained thorough electronic records of all administered medications, adhering to HIPAA regulations and facility guidelines.
- Assisted in maintaining conducive environment for residents by adhering to infection control policies.
- Strengthened patient trust by maintaining confidentiality and demonstrating empathy during interactions.
- Ensured cleanliness and safety in medication storage areas, preventing potential medication cross-contamination.
Certified nursing assistant
Grandell rehab and nursing home
Long Beach
11.2020 - 06.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
- Built rapport with patients and families, providing emotional support during difficult times.
- Assisted nurses with wound care procedures ensuring proper healing processes took place.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
Cashier
Key food supermarket
Rosedale
01.2020 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Warehouse Assistant
Regal home collection
Brooklyn
06.2016 - 08.2019
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Ensured optimal use of storage space through proper organization, stacking, and labeling of products within the warehouse facility.
- Proactively identified damaged or defective items before shipping, minimizing potential customer dissatisfaction and the need for returns.
- Assisting with returns and exchanges to restore customer confidence and prevent loss of business.
- Supported continuous improvement by providing feedback on workflow inefficiencies to management.
Education
High school diploma -
John Adams High School
Ozone Park, NY06.2018
Skills
- Customer service
- Technology proficiency
- Medication Administration
- Healthcare Coordination
- Training and Development
- Medical Terminology
- Healthcare Knowledge
- Documentation
- Teamwork
- Recreational activities
- Time Management
- Event Planning
- Public Speaking
- Leadership
- Project Management
- Organizational Skills
- Critical Thinking
- Customer Relations
Hobbies and Interests
Cooking,Cleaning,Painting,Gardening,Long drives with my husband,Music,Trying new food
Languages
English
Timeline
Receptionist
The Bristal Assisted Living
10.2023 - 07.2024
Medication technician
The Bristal assisted living
07.2022 - 07.2024
Certified nursing assistant
Grandell rehab and nursing home
11.2020 - 06.2021
Cashier
Key food supermarket
01.2020 - 02.2020
Warehouse Assistant
Regal home collection
06.2016 - 08.2019
High school diploma -
John Adams High School